Job Title

Get AI-powered advice on this job and more exclusive features.Our client is a Medical Technology business focused on Aesthetics. They are seeking a skilled Administrative professional who can confidently handle inbound calls, liaise with stakeholders and is comfortable handling administrative activities in a precise and efficient manner.RESPONSIBILITIESAs part of a collaborative, cross-functional administration team, you will be expected to provide a high level of administrative support across all areas of the business as required.Answer inbound calls in a courteous and professional mannerRespond to enquiries from internal and external customers across a wide range of matters, providing timely, accurate, and consistent informationAssist customers with post-sales online orders when necessaryManage daily office functions, including front desk operationsMaintain internal reporting systemsProcess and manage sales orders and quotations, ensuring data accuracy and auditor compliancePrepare and verify documentation required for delivery of new devices in line with government regulations, prior to importing quotations into sales ordersIssue manual invoices as per customer requirementsCoordinate shipment logistics for sales and demonstration devicesPerform inventory allocations as neededIssue pick lists to the Inventory team in the warehouseLiaise with internal departments (e.g., Finance, Sales, Service) to resolve customer account issues, including processing credits and refundsManage product returns and replacements for warranty claims or incorrect ordersTrack and monitor shipped orders using relevant toolsManage the order backlog, ensuring timely shipmentImprove and maintain CRM and ERP data integrityTriage service calls and emails, opening work orders and logging service requestsSchedule and dispatch Field Service Technicians/Engineers across ANZMaintain accurate records of installed equipment in CRMEnter service contract data in both ServiceMax and Oracle systems, ensuring follow-through to invoicingPrepare service quotes for Time & Material transactions, ensuring follow-up to invoice completionProvide support to the Director, Field Service ANZ / Acting Country Manager as neededActively contribute to continuous improvement initiativesRepresent the companys products and services in a manner consistent with its valuesExhibit professionalism in all communicationsDemonstrate resilience and effective handling of challenging situationsLog detailed call information accurately and promptlyMaintain up-to-date and accurate program records and trackingEnsure effective communication around any changes to relevant partiesPrioritize tasks effectively to meet business-critical deadlinesBuild strong working relationships with stakeholders internally and externallyExhibit consistent and professional attendance, punctuality, and adherence to workplace safety standardsCommit to continuous personal development to enhance role performanceQUALIFICATIONSMinimum 5 years of experience in customer service or office administrationStrong attention to detail and a willingness to learnExcellent oral, written, and interpersonal communication skillsProficient in Microsoft Office Suite, especially ExcelAble to work autonomously and collaborativelyComfortable working under pressure and managing tight timelinesSkilled in conflict resolution and problem-solvingHigh level of accuracy and commitment to first-contact resolutionFamiliarity with Salesforce and Oracle Cloud (preferred)Exceptional organizational skills and time managementPositive, proactive mindset with a solution-oriented approachFlexible, adaptable, and open to new responsibilities and challengesA genuine desire to contribute meaningfully to the team and company successDURATIONFull-time, permanentSALARY$80,000-85,000 + bonus + superLOCATIONMelbourne - flexibility to work from home several days a week.Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.www.planet-pharma.comTO APPLYPlease click apply or contact Sam Chapple (Associate Director, Recruitment - APAC) at Planet Pharma for more information:T: : +61 (0) 37 068 9299Linkedin: levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionSales, Health Care Provider, and AdministrativeIndustriesMedical Equipment Manufacturing, Medical Practices, and Biotechnology ResearchReferrals increase your chances of interviewing at Planet Pharma by 2xGet notified about new Customer Service Specialist jobs in Melbourne, Victoria, Australia.Moorabbin, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoSouth Wharf, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCustomer Service Consultant - Inbound callsMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoCustomer Experience Specialist - ServicesMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 hours agoBayswater, Victoria, Australia 1 week agoSouth Wharf, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, AustraliaA$40.00-A$40.004 days agoMelbourne, Victoria, Australia 7 hours agoMelbourne, Victoria, AustraliaA$74,360.00-A$74,360.001 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 8 hours agoPort Melbourne, Victoria, Australia 4 weeks agoToorak, Victoria, Australia A$60,000 - A$65,000 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoAlbert Park, Victoria, Australia 4 days agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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