Get AI-powered advice on this job and more exclusive features.Join a respected organisation supporting older AustraliansBe a key contributor in an authentic, purpose-led teamAn opportunity to extend your skills across different business functionsAbout usHomesafe Solutions Pty Ltd is the provider of the Homesafe Wealth Release solution a unique, debt-free equity release alternative for homeowners over 60. We are a values-driven organisation, offering older Australians a trusted and ethical way to access equity in their homes without going into debt or needing to sell. With over 20 years of leadership in the equity release space, our commitment to customer experience is central to everything we do.We are seeking a Customer Care Officer to join our Contact Centre team who play a key role in shaping the journey and engagement of our customers.The opportunityThis role is key to shaping an exceptional customer journey with Homesafe, as the first point of contact for existing and prospective customers, by demonstrating empathy, professionalism and deep understanding of the Homesafe solution.The core responsibility is responding to inbound enquiries, with a strong customer first approach, focusing on educating our customers and transitioning them to appointments with our Consultant team.NB: This is not a sales role, and there are no outbound sales or cold calling requirements.Key Responsibilities:Handling inbound enquiries with a thoughtful, outcomes-oriented approach while contributing toservice standards upliftEducate customers on the basic functionality of the Homesafe solutions and its benefitsAssess initial eligibility, using established criteria, and gathering necessary information in preparationfor an appointment with Consultant teamResolve customer issues and concerns efficiently and professionally ensuring a seamless experienceGathering of information and data that can be used to better understand the customer, their personalsituation and needsResponding to queries of existing customers, their family or estateMaintain accurate customer records across databases along with completion of required reports on adaily and monthly basisAbout youYou are naturally curious with a passion to engage with customers in a meaningful way, managing the end-to-end process of customer interaction.You are confident in guiding customer conversations with healthy resilience threshold for the complexity of customer situations.You''re energised by finding ways to improve service delivery and making a positive impact in a purpose-driven environment.You will bring emotional intelligence and technical proficiency, with strong ability to manage multiple tasks with accuracy in highly compliant environment.Your skills and experience will include:Experience in a customer operations, contact centre, or service excellence roleOutstanding communication skills and the ability to manage customer conversations with care,patience and clarityStrong active listening skills to identify and respond to customer needs, along with applying tact insensitive situations.Strong administration skills with high levels of accuracy and attention to detailProficiency with MS Office, particularly Word, Excel and Access databases.Have previous experience working in a highly compliant environmentFamiliarity with residential property and/or equity release market in Australia will be an advantage(but not essential)Applicants are requested to submit a cover letter which helps us understand why this role is of interest.For more information, please contact Rosabel Capasso - People and Culture Manager on email rosabel.capasso@homesafe.com.auSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeReferrals increase your chances of interviewing at Homesafe Wealth Release by 2xGet notified about new Customer Care Officer jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoBayswater, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoCustomer Experience Specialist - ServicesMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoToorak, Victoria, AustraliaA$60,000.00-A$65,000.001 week agoMelbourne, Victoria, Australia 3 weeks agoGuest Experience Attendant - Village Cinemas SunshineMelbourne, Victoria, Australia 22 hours agoMelbourne, Victoria, AustraliaA$40.00-A$40.002 days agoMelbourne, Victoria, Australia 2 weeks agoBranch Customer Service - Epping Area - Expression of InterestCustomer Service Officer (Scheduling/Rostering)Bundoora, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoOakleigh, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoFootscray, Victoria, Australia 1 week agoHeatherton, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 22 hours agoMoorabbin, Victoria, Australia 2 months agoWere unlocking community knowledge in a new way. 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Job Title
Customer Care Officer