Job Title

Company DescriptionTOMRA Foodis a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureEvery Resource Counts, has been our strength for over 50 years.At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.Join the resource revolution!Job DescriptionIts all about our customers.Were looking for a Customer CareCoordinator who thrives in a fast-paced, dynamic environment and is passionate about supporting customers with efficiency, professionalism, and care. This role is a vital part of our service operations, managing customer cases daily through phone and email, with full ownership from intake to resolution.Youll be the first point of contact for a wide range of customer needsincluding service bookings, project coordination, quote requests, and invoicing inquiries. From liaising with our internal service teams to working directly with a diverse customer baseadaptability and strong communication skills are key.The ideal candidate is energetic and personable, with the confidence to navigate complex situations and the initiative to take ownership. Youre a proactive problem-solver, able to think creatively and act with agility in fast-changing scenarios. If youre someone who enjoys variety in your day and takes pride in providing exceptional service, wed love to hear from you.Responsibilities:Manage and process customer Enquires, quotes and spare parts ordersCreate cases and work orders for all Field Service Representative (FSE) workInitiate follow-up calls with FSEs and customers for any work order discrepanciesCoordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits)Process and submit estimates (quotes) to customers for all service work as requiredSupport Field Service Engineer Team Lead in managing resource utilization and capacity planningTimely response to quotations, technical enquiries, and requests for informationExpedite customer orders to ensure on time delivery and customer satisfactionOrdering stock for customer spare parts orders, with internal and external suppliers, manage receipting into systemPicking and packing and arrange shipping of spare parts ordersCreate work orders for service requests ensure we have purchase orders for all service visitsCreate RMA and manage return process for warranty and repair orders, including external supplier repairsProvide weekly report of assigned KPI /SLA metricsWork with other departments within Tomra to facilitate on-time delivery and customer satisfactionDaily review of open work orders on regional dashboardBook business travel arrangements for FSEs and other Tomra employees as requiredFollow-up on maintenance contracts that are expiring within 90 days of renewalPromote a Safety first culture throughout the company, our customers, and our industryQualifications35 years of experience in a customer service or client-facing roleAssociate degree strongly preferred; equivalent professional experience will be consideredComfortable with a hybrid schedule (In-office attendance required)Flexible availability between 7:00 AM 5:00 PMExperience with CRM systems, ideally Microsoft Dynamics or similar (e.g., SAP)Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)Energetic, positive personality with strong interpersonal skillsProactive and shows strong initiativeCreative thinker who can problem-solve and think outside the boxStrong organizational and time management skillsComputer skills are crucial, including MS Office suitePrior knowledge and experience with IFSFluent in English - oral & written, other languages are a plusAdditional InformationWhy work for us:Birthday leave - have a day off on us!Onsite car parkingWe love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouragedGlobal career opportunities with a strong record for promoting internallyProfessional training and development: We are passionate about people and seeing them succeed.We care for the planet and want to make a difference for the futureSuperannuation employer contribution paid on top of base salaryAt TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you dont think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you. #J-18808-Ljbffr