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Join to apply for the Quality Assurance Consultant role at IAGJoin to apply for the Quality Assurance Consultant role at IAGMake a difference as a Quality Assurance ConsultantNRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.Your RoleAre you passionate about driving meaningful change through data, insights, and collaboration? Join IAG as a Quality Assurance Consultant and play a key role in shaping the performance and risk maturity of our Retail Insurance Australia (RIA) division.Youll go beyond traditional assurance workpartnering with stakeholders across the Distribution business to uncover risks, identify improvement opportunities, and influence better outcomes. Youll design and implement assurance techniques, analyse performance data, and deliver insights that inform strategic decisions and uplift operational standards.This is an excellent opportunity for a quality assurance professional who is passionate about governance, enterprise thinking, and driving meaningful change in a complex and dynamic environment.This is a permanent position with flexibility to be based anywhere in Australia.About YouProven experience in quality assurance, with a strong track record of supporting and guiding frontline teams.Deep understanding of key business drivers and how they influence overall organisational performance.Skilled at building strong, collaborative relationships with both internal colleagues and external partners.Able to inspire and energise others by clearly communicating a compelling vision and strategic direction.Confident in using technical tools and systems to monitor, assess, and enhance performance outcomes.Known for delivering actionable insights that drive continuous improvement across business teams.Solid grasp of the insurance industry, with a keen eye for detail and compliance.Hands-on experience with telephony systems (e.g., NICE, Verint), voice analytics platforms (e.g., Nexidia), SQL for data extraction, and data visualisation tools like Tableau.Applications close Monday 30th June 2025 at 23:59pm AEST.Joining NRMA Insurance youll have access to a raft of benefits from across the Group:Boosted superannuation with 13% as standardUp to 50% off personal insurance, including home and motor insurance5 myLeave days per year on top of annual leaveWork from home and many more flexibility options with myFlexIndustry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carersDedicated career growth programs, including the award-winning IAG AcademyDiscounts on every day and special occasion itemsA certified Family Inclusive WorkplaceTMemployment type eligibility criteria applyAbout UsAs part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.Were ready for you. Apply today.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesInsuranceReferrals increase your chances of interviewing at IAG by 2xSign in to set job alerts for Quality Assurance Consultant roles.Quality Assurance Consultant (Medico Legal)South Yarra, Victoria, Australia 1 day agoQuality Assurance Manager (Gyprock Operations) Yarraville/Scoresby VICYarraville, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$150,000.00-A$170,000.00 1 week agoQuality Assurance Automation Consultant/TesterMelbourne, Victoria, Australia 1 week agoQuality Assurance Analyst - Financial Crime OperationsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoQuality Assurance Analyst / Software TesterCanterbury, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoEY External Security Vetting Quality Assurance SpecialistMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr