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Join to apply for the Billing Executive role at OptusContinue with Google Continue with Google3 days ago Be among the first 25 applicantsJoin to apply for the Billing Executive role at OptusOptus Business is seeking a dedicated and detail-oriented Billing Executive to join our team, based in our Sydney or Melbourne offices. This role is responsible for implementing billing for Optus Business, Uecomm, and Small Business customers. The primary objective is to ensure accurate and timely invoicing, aligned with customer contracts and services. This involves complex administration, interpretation of customer orders, understanding network services, and customer contractual pricing. The role requires driving billing accuracy and timeliness, ensuring revenue is captured correctly, providing feedback to improve billing processes, and contributing to customer satisfaction measures.The Billing Executive will liaise broadly across departments and management levels, making it a dynamic and engaging positionThe Day to DayMaximize customer satisfaction through accurate and timely billing.Manage a set number of billing orders per day to completion.Ensure all orders are actioned within agreed SLAs.Investigate and correct billing error reports.Manage team drop box and online change requests within SLAs.Ensure customers are billed as per their contractual agreement.Interpret complex billing requirements across all OB non-mobile products.Handle enquiry management with respect to customer billing issues and disputes.Build and maintain relationships with key internal working groups to facilitate accurate billing inputs and timely responses to billing enquiries.Proactively educate upstream teams on correct billing input requirements.Why You are our next Billing ExecutiveExcellent understanding of Optus Business and SMB products: Fixed Voice, ICT Data & IP, Uecomm, and Aggregated Mobile billing.Strong communication skills.Meticulous attention to detail.Desire to question and analyse information.Great billing systems experience and technical skills.Understanding of Optus Business and SMB products: Fixed Voice, ICT Data & IP, Uecomm, and Aggregated Mobile billing.Inclusive paid parental leave, up to 16 weeks for the primary care giverCompetitive leave including 2 additional ''Connected Leave'' daysAll Optus employees have access to resources, webinars and support via the Parents at Work portalOwn your own growth by accessing an extensive online and facilitator led learning catalogue.Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.Keen to see what its really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!At Optus, we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We''re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.For more information on Diversity, Inclusion & Belonging at Optus, please visit levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesTelecommunicationsReferrals increase your chances of interviewing at Optus by 2xGet notified about new Billing Executive jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 days agoClient Executive - Financial Services | Markets and Business DevelopmentMelbourne, Victoria, Australia 1 week agoExecutive - Expression of Interest (Transaction Advisory Group)Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr