Job Title

Retail Operations Manager - Laurent BakeryAdd expected salary to your profile for insightsLaurent Bakery has always been driven by love and respect for the craft of French artisan baking and exists as a homage to the values of a village bakery.Our cafes are a Melbourne staple when it comes to French quality products with a 30-year history around our beautiful cakes, scrumptious pastries and mouthwatering sandwiches and croquets.Our company is growing and with it comes a new opportunity for an experienced Retail Operations Manager.PurposeThe key purpose of the Retail Operations Manager is to drive the success of the retail network and ensure all stores successfully achieve their store contribution. Your role supports Area and Store Managers to achieve all agreed company targets and efficiencies in the areas of waste, labour, customer satisfaction and sales. You are also the champion for leadership and team development and succession planning.You will look for opportunities to improve how we operate and create new policies and procedures to achieve efficiencies and same store standards across the network.The role supports our network of 18 cafes and works closely with other parts of the business such as Production, Finance, Quality, HR, Sales etc.Key Tasks and ResponsibilitiesRetail Performance:Lead and develop Area and Store Managers and store teams, ensuring KPI achievement and exceptional customer service.Oversee store performance, including recruitment, training, and day-to-day operations, ensuring cleanliness, leave management, and staff efficiency.Develop and implement short and long-term strategies to increase customer satisfaction, retention, and sales growth.Regularly review performance through weekly, monthly, and quarterly reviews and reporting with the cafe leadership teams.Retail Operations:Own the retail P&L, budgeting, and cost-saving strategies, ensuring efficient store operations across the network leveraging customer insights and market trends to inform decision making.Oversee store maintenance, and consumables, ensuring all operational requirements are met.Create and implement best practice process guides and policies, including training materials.Support Area and Store managers with rostering, budgets, cost control to achieve agreed KPIs.Communications:Ensuring timely and accurate store communications.Address cafe operational queries promptly, providing necessary support to stores.Collaboration and Teamwork:Foster collaboration between Area and store teams, ensuring standardisation of approaches.Lead training and development efforts, provide feedback, and support team growth including creating succession plans for leadership roles.Promote a culture of teamwork, unity, and continuous improvement, celebrating the team''s successes.Attributes and experience:Demonstrated leadership skills to inspire, empower, and develop teams.7-10 years in retail, with expertise in operations, driving growth while ensuring team member satisfactionAdaptable and resilient, thriving in fast-paced environments, handling setbacks with positivityStrong business knowledge, including P&L, budgets, sales forecasts, and retail strategy, with a deep understanding of Melbourne''s hospitality marketExceptional communicator and collaborator, with strong analytical skills and the ability to lead change and manage people effectivelyEnsure the delivery of the highest standard in customer experience across our cafesWeekend and public holiday work will be requiredWhat''s in it for you:A great opportunity to lead our network of high-end cafesA generous salary packageA fun and dynamic leadership teamTeam discountsDon''t miss this exciting opportunity! Apply now!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a Retail Operations Manager? Which of the following statements best describes your right to work in Australia? Have you worked in a role where you were responsible for budget management & forecasting? How many years of people management experience do you have? Do you have experience preparing work rosters? How much notice are you required to give your current employer? How many years of retail management experience do you have? What''s your expected annual base salary?Laurent Bakery is a premium food business encompassing the manufacture, retail and wholesale of French/European style breads, cakes, pastries, savouries, confectionery and other food products. Our speciality is stone-baked sour-dough production respecting principles of artisan baking.Source: This is an extract from the company''s own website.Laurent Bakery is a premium food business encompassing the manufacture, retail and wholesale of French/European style breads, cakes, pastries, savouries, confectionery and other food products. Our speciality is stone-baked sour-dough production respecting principles of artisan baking.Source: This is an extract from the company''s own website.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr