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Join to apply for the Case Manager - Recovering Independence role at EML Group2 days ago Be among the first 25 applicantsJoin to apply for the Case Manager - Recovering Independence role at EML GroupEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.THE OPPORTUNITYAs part of our diverse team based in Melbourne, you will help make a positive impact on someones life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.As a Case Manager in the Recovering Independence team, you will provide direct support to individuals recovering from long term work related injuries. Your focus will be on helping people who have been on workers compensation for more than 130 weeks and no longer have an active employer.You will work closely with them to build tailored recovery and return to life strategies, supporting their independence and overall wellbeing through whats often a complex and emotional period.This will be a full time, permanent position based in the Melbourne office commencing in August with flexibility to work from home up to 3 days per week after youve completed training.Your ResponsibilitiesProvide timely and personal customer focused and empathetic service to injured workers and employers.Proactively and effectively manage all aspects of a caseload of workers compensation claims within the legislation and compliance guidelines.Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).Conduct claims reviews, case conferences or face to face meetings with clients as required.About YouPrevious experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception or call centre.Strong PC skills with the ability to quickly pick up new systems and processesExcellent communication skills, with the confidence to engage and influence a variety of stakeholdersEmpathetic, resilient and solutions-focused when managing complex or sensitive situationsProactive, self-motivated and able to think creatively to overcome challengesHigh attention to detail, with strong organisational and time management skillsWhat We OfferWe stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.EML provides career opportunities and great employee benefits, including:A vibrant, collaborative innovative team cultureFlexibility with opportunity to WFH when you are fully trained in your role.A corporate wellbeing program with discounted health insurance and gym membershipAccess to discounts at over 350 retailers through our Rewards Hub programEntitlement to an annual tenure and performance-based recognition rewardComprehensive learning and development supportCompanywide events to celebrate success.Quarterly Reward and Recognition AwardsUp to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at EML Group by 2xGet notified about new Case Manager jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoYouth Justice Advanced Case Manager - West MetroMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoKeilor Downs, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 minutes agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia A$91,000.00-A$106,000.00 4 weeks agoGeneral Manager - Youth Justice Court Advice and Bail ServiceMelbourne, Victoria, Australia 1 week agoVictims Assistance Support Worker - Case ManagerTrainee Case Manager - Workers CompensationMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoNorth Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoAboriginal Court Assessment and Prosecutions Officer - MelbourneMelbourne, Victoria, Australia 1 week agoReturn to Work Case Manager - Workers CompensationMelbourne, Victoria, Australia 1 week agoExpression of Interest - Workers Compensation Case ManagerProfessional Practice Advisor - Western MelbourneMelbourne, Victoria, Australia 1 week agoEarly Psychosis Senior Clinician/Case ManagerSenior Social Worker - Women''s & Children''sFootscray, Victoria, Australia 22 hours agoHeidelberg, Victoria, Australia 3 days agoFootscray, Victoria, Australia 6 days agoMelbourne, Victoria, Australia A$140,000.00-A$170,000.00 1 day agoMelbourne, Victoria, Australia A$165,000.00-A$175,000.00 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$150,000.00-A$180,000.00 1 month agoSenior Legal Writer - Consumer Law (6-month contract)Melbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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