Job Title

What you''ll bring to the teamDo you have a love for creating memorable experiences? Want to be part of something extraordinary? Have a passion for leading a team and love LEGO? Then why not join Team Merlin at LEGOLAND Discovery Centre Melbourne!We currently have a fantastic opportunity for someone looking to progress their leadership career in the entertainment industry as the Retail Manager, joining the fun at LEGOLAND Discovery Centre Melbourne!About the RoleWorking closely with the General Manager and department duty supervisors, the Retail Manager will be responsible for the day-to-day smooth and profitable operation of our Retail and Online Store. The role requires the ability to work at a quick pace and exhibit situational flexibility.Through diligent work and optimal fun, you will strive to achieve financial targets, guest satisfaction, and lead and develop your team.Further responsibilities include:Ensuring efficient operation of the store both in person and online to achieve sales targets, KPIs, store presentation, visual merchandising, stock levels, and labour control.Leading and developing the retail team through coaching and mentoring, ensuring training and development plans are in place to maintain team morale.Demonstrating strong service and sales skills, driving revenue by leading by example to maximize upsells, product knowledge, and guest experience.Adhering to strong brand guidelines.Maintaining health, safety, and security standards in compliance with company and local regulatory requirements across all areas of operations, including daily operations, incident management, and manual handling.About YouYou are a highly self-motivated leader with proven success in managing or supervising a commercial team. A passion for providing excellent guest experiences is critical. Your excellent communication, negotiation, interpersonal, and organizational skills will be vital in meeting service delivery expectations and motivating your team.You should be flexible with your working hours, including days, nights, weekends, holidays, and special events. Retail or sales experience is required, and strong stock management skills are highly desirable.About the BenefitsThe salary is competitive, and other perks include:Corporate benefits including free access to all our attractions worldwide.Birthday leave and three volunteer days to give back to a social cause you care about.Autonomy to introduce innovative thinking in your role.Global opportunities for skill and career development.Being part of a business built on fun.If you are vibrant and passionate about delivering exceptional service within a great company and a team that loves what we do, we want to hear from you!About UsMerlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate over 130 attractions across 25 countries, delivering memorable experiences to over 54 million visitors annually. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wildlife, Madame Tussauds, and Fly Treetop Adventures.Driven by a strong social responsibility, Merlin aims to create a world where the global community respects, conserves, and sustainably manages our aquatic habitats, wildlife, and natural resources. Our efforts are supported through three charities: Merlins Magic Wand, the SEA LIFE Trust, and the Wildlife Conservation Fund. If you are vibrant and passionate about delivering great service within a fantastic company and team, we want to hear from you!Pay RangeCompetitive #J-18808-Ljbffr