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Join to apply for the Account Manager role at Polaris Pharmacy ServicesContinue with Google Continue with Google3 days ago Be among the first 25 applicantsJoin to apply for the Account Manager role at Polaris Pharmacy ServicesGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleWho We ArePolaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.Who We ArePolaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.Job SummaryThe Account Manager cultivates and maintains an on-going strategic relationship with our clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.This position entails 80% travel in and around the assigned area. Ideal location to reside is within that territory to enable home officing 20% of the time.Duties/ResponsibilitiesBuilds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizationsAccountable for all aspects of client relationships; primary go-to person for your client baseEngages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs)Leads client contract renewal process in collaboration with other key Polaris Pharmacy stakeholdersOwns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clientsManages their client base through the companys CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.Own your Client Book of Business be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customers needs, delivering world class serviceProvides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resourcesWorks with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementationCollaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achievedRepresents Polaris Pharmacy at corporate/networking/client events and conferencesConducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standardsOther duties assigned; job duties may vary depending on business needsQualifications/CompetenciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Skills/AbilitiesAbility to communicate to all levels of managementExcellent time-management and basic computer skillsAdvanced Microsoft Office proficiencyOutstanding problem-solving skillsExperience in root cause analysisAbility to collaborate cross-functionallyEDUCATION And/or EXPERIENCEBachelor''s degree or equivalent experienceThree to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business settingExperience working within a collaborative teamExperience in a project management and client-facing customer service roleStrong background with the ability to manage multiple priorities and deadlinesPHYSICAL DEMANDSThe Physical Demands Described Here Are Representative Of Those That Should Be Met By An Employee To Successfully Perform The Essential Functions Of This JobMay sit or stand seven (7) to ten (10) hours per dayThe employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walkMay be necessary to work extended hours as neededMay lift and/or move up to 30 poundsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this roleHOLIDAY & PTO POLICYPaid holidays are provided annually, with 6 days offered each year, along with 5 sick days.Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.BENEFITS For Full Time EmployeesMedical, Dental, and Vision insurance401 (k) (available for Part Time & Full Time EEs)Company Paid Life insuranceShort-term and Long-term disability insuranceTuition reimbursementPersonal Time Off (PTO)Competitive pay with annual performance reviews and merit-based raisesCareer growth potentialAnnual on-site voluntary Flu VaccinesEmployee referral bonus programSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesPharmaceutical ManufacturingReferrals increase your chances of interviewing at Polaris Pharmacy Services by 2xSign in to set job alerts for Account Manager roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleAccount Manager (OTE $120,000/year USD) / CXT SoftwareAccount Manager (OTE $120,000/year USD) - CXT SoftwareGreater Cleveland $52,000 - $65,000 6 days agoSenior Account Manager or Sales ExecutiveClient Account Manager in Northeast OhioCleveland, OH$75,000.00-$134,100.001 week agoHematology Clinical Account Manager/ Sr. Clinical Account Manager (Cleveland, OH)Cleveland, OH$120,000.00-$190,000.001 week agoCleveland, OH$125,000.00-$140,000.002 months agoCleveland, OH$95,000.00-$105,000.002 weeks agoCleveland, OH$90,000.00-$143,000.001 week agoGreater Cleveland$80,000.00-$100,000.002 weeks agoAccount Manager - Specialty Chemicals - MetalworkingCleveland, OH$70,000.00-$80,000.007 hours agoHematology Clinical Account Manager/ Sr. Clinical Account Manager (Cleveland, OH)Cleveland, OH$120,000.00-$190,000.001 week agoKey Account Manager - Immunology and Gene Therapy - Cleveland TerritoryCleveland, OH$120,000.00-$165,000.001 week agoCleveland, OH$50,000.00-$60,000.0010 hours agoCleveland, OH $180,000 - $225,000 1 week agoPackaging National Accounts Sales ManagerCleveland, OH $175,000 - $325,000 2 days agoWere unlocking community knowledge in a new way. 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