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Join to apply for the Customer Care Advisor | Rado & Hamilton role at Rado Watch Co. Ltd.Continue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Advisor | Rado & Hamilton role at Rado Watch Co. Ltd.About RadoRado is a globally recognised Swiss watch brand, famous for innovative design and its use of revolutionary materials to create some of the worlds most recognisable and durable watches. Ever since its beginnings in Lengnau, Switzerland, Rado has had a pioneering spirit, with the brand philosophy if we can imagine it, we can make it still holding true today.About RadoRado is a globally recognised Swiss watch brand, famous for innovative design and its use of revolutionary materials to create some of the worlds most recognisable and durable watches. Ever since its beginnings in Lengnau, Switzerland, Rado has had a pioneering spirit, with the brand philosophy if we can imagine it, we can make it still holding true today.The recipient of numerous prestigious international design awards, and with one eye firmly focused on the future, Rado is regarded as the most forward-thinking design player in watchmaking today. Specialising in high-tech ceramic watches, Rado has gone from one breakthrough to the next and has a long and proud history of innovation, continually introducing the unexpected into Swiss watchmaking.About HamiltonHamilton has been an iconic name in precision watchmaking since its founding in Lancaster, Pennsylvania in 1892. Its watches have synchronized the first railroads and furnished the wrists of soldiers, aviators and Hollywood stars, making over 500 appearances on the big screen. Hamilton has been at the forefront of innovations in design, technology and craft by launching the worlds first electric timepiece in 1957 and LED digital watch in 1970. A member of the Swatch Group, the global leader in watch manufacturing and distribution, Hamilton combines its American spirit with true Swiss precision.The RoleThis role is responsible for being the first point of contact for our Rado and Hamilton customers mostly via e-mail. This is a fast paced, multitasking position where no two days are the same. We require a candidate who has excellent communication skills, is passionate about providing high-quality customer service and can act as the voice of the organisation.This is a part-time, permanent role (25 hours per week) based Monday - Friday in our Richmond Head Office.Responsibility for email inbox, customer care hotline and any other channels dedicated to B2C & B2B inquiriesProvide support and comprehensive information related to after sales services, warranty and post warranty terms, repairs, estimations, spare parts availabilities and pricesEnsure all emails and calls are answered in conformity with company standardsLog and process all customer enquiries ensuring high attention to detailGenerate order or repair documentation and match with jobs prior to dispatchNotify clients about possible delays and updatesProactively follow up payment and collection of completed servicesEnsure deadline and response timeframes are respected at all timesMaintain and update customer database ensuring accurate log of detailsCollaborate and communicate effectively with key stakeholders to assist with efficient query or complaint resolutionSkills & ExperiencePeople focused individual who enjoys interacting with customers and businessesExperience in fast paced customer enquiry or customer service environment mandatoryActive listener with excellent telephone etiquetteA work ethic that understands the importance of going above and beyond to satisfy the customer and exceed expectationsExcellent data entry, communication and organisation skillsProficient computer skills, SAP/similar ERP system, Salesforce and Microsoft OfficeTechnical knowledge in the watch making or other repair industry is highly beneficialPrior experience in customer care, hospitality or retail industry preferredHow To ApplyPlease click APPLY to submit your application.Job Location: Level 3, 40 River Boulevard, 3121 Melbourne, Australia (Victoria)Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 AustraliaSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative and Customer ServiceIndustriesRetail Luxury Goods and Jewelry and RetailReferrals increase your chances of interviewing at Rado Watch Co. 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