Job Title

Stakeholder Engagement and Communications Workstream Lead, ScamsStakeholder Engagement and Communications Workstream Lead, Scams2 weeks ago Be among the first 25 applicantsFairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, were championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.Company DescriptionFairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, were championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework. AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.Job DescriptionAre you a strategic and delivery focused Communications & Stakeholder Engagement professional ready for the opportunity to support the Scams Prevention Framework? This is a crucial leadership role in ensuring the successful delivery of the Communications and Stakeholder Engagement Workstream for the scams project team. You will be responsible for managing both internal and external stakeholder engagement and communication, brand development and all media activities for the scams program within AFCA.Reporting into the Project Director, this is a delivery-focused leadership role with a strong emphasis on planning, relationship management and cross-functional collaboration. Youll coordinate deliverables, track progress, manage risks, and ensure strong alignment between program goals and communications execution. This is initially a 12-month contract opportunity.Key Responsibilities IncludeLeadership: Lead the Communications and Stakeholder workstream, ensuring timely and on-budget delivery.Trusted Advisor: Manage senior and executive stakeholders across AFCA and external partnersProject Management: Develop and implement detailed workstream plans, including timelines, resource allocation, and risk mitigationWork prioritisation and management: Coordinate with project managers and other workstream leads to ensure cohesive program executionReporting: Monitor progress and performance, reporting regularly to the Steering Committee and other stakeholdersRisk Management: Identify and mitigate risks, implementing corrective actions where neededCommunications: Ensure quality assurance of all communications materials and outputsCross- functional Collaboration: Facilitate collaboration across internal teams and external stakeholdersContinuous Improvement: Support continuous improvement initiatives within the workstream and broader programPerform other duties as reasonably requiredQualificationsTo be successful in this role, you will need:Experienced leader: Proven experience in leading and managing project workstreams within complex programsProject management: Strong project management skills, including planning, resource management, and risk mitigationRelationship manager: Demonstrated ability to build trusted relationships with executives, senior leaders, and business units, skilled in navigating complex organizational dynamics and aligning multiple stakeholder needs.Master Communicator: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholdersCollaborator: Experience coordinating cross-functional teams and facilitating collaborationTime management: Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlinesEducational background: Tertiary qualifications in Communications, Public Relations, or a related field, or equivalent professional experienceAdditional InformationBOSS Best Places to Work 2024 credited for its culture, engagement and flexible working arrangements.Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.Employer of Choice Public Sector and NFP Australian HR Awards 2023Bronze AWEI Accreditation 2024 Recognised for LGBTQ+ workplace inclusion.Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.Inclusive leave options Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, womens health leave, and paid time off over Christmas.Financial benefits Not-for-profit salary packaging to boost take-home pay.Locations A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.To applyDont meet every single criterion but feel you have the attributes to be successful in this role? If so, then we encourage you to apply. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.We strive for a fair, inclusive, and accessible recruitment experience. If you have specific requirements, please contact the recruiter managing this process.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionConsultingReferrals increase your chances of interviewing at Australian Financial Complaints Authority by 2xGet notified about new Communications Lead jobs in Melbourne, Victoria, Australia.Communications & Knowledge Lead Customer CareRichmond, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoSenior Communications Officer - Transforming BoroondaraMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$52.00-A$65.00 2 weeks agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoConsultant, Customer Communication InsightsOrganisational Change/Communications ManagerMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoSenior Government Communications AdvisorMelbourne, Victoria, Australia 3 weeks agoSouth Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoAssistant Director, Strategic Communications, EL1, Corporate (EA2025/92)Melbourne, Victoria, Australia 5 days agoMedia and Communications Manager - The Mabo CentreMelbourne, Victoria, Australia A$139,693.00-A$145,339.00 18 hours agoMount Waverley, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoProgram Communications & Stakeholder Relations ManagerMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 18 hours agoSenior Stakeholder Advisor - Consumer and CommunityWere unlocking community knowledge in a new way. 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