Job Title

Lead the use of advanced analytical techniques for exploring dataYour new team are innovators and look for better ways to deliverMake a genuine difference through the work you doOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.In the role of Consultant, Customer Communication Insights you will join the Customer Communication Insights team thats doubling down on owning it.Each day, youll go above and beyond to:Lead the use of advanced analytical techniques for exploring data to provide data driven insights and support strategic decision making across MarketingUnderstand the digital customer experience, including trends and customer data flow to translate into strategy designConduct pre/post campaign analytics to help shape customer contact strategyDevelop improved analysis approaches and test and learn frameworksWere looking for the best and brightest to deliver the best for our customers. Youll need:Experience in SQL and analyticsStrong communication and stakeholder management skillsStrong understanding of digital customer experienceFinancial services experience, especially consumer or business bankingTo be open minded, proactive and eager to learn new skillsA diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. That''s why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr