Job Title

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world''s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Timberland, Vans and The North Face.We are seeking an experienced and dynamic Operations Manager Retail to oversee our retail store operations. This role is responsible for ensuring operational efficiency, driving sales performance, and delivering exceptional customer experience. The ideal candidate will demonstrate strong leadership, strategic thinking, and a hands-on approach to managing retail operations.Responsibilities:Oversee daily retail operations to ensure efficiency and profitability across all stores in Malaysia.Drive sales performance and ensure achievement of sales targets.Plan and implement marketing and promotional activities to boost customer engagement and revenue.Develop and improve operational processes, systems, and SOPs for optimal performance.Lead and support Retail and Store Managers in achieving business objectives.Recruit, train, and mentor store management teams to uphold service and operational standards.Monitor staff productivity and ensure exceptional customer service.Conduct regular store audits for compliance with SOPs and quality standards.Manage inventory, pricing, and merchandise availability to optimize sales.Address customer complaints promptly to maintain a positive shopping experience.Ensure compliance with legal, safety, and regulatory requirements across all stores.Oversee store expansion projects and outsourced services to maintain operational excellence.Requirements:Degree in Sales, Marketing, Business Administration, or a related field.Minimum 5 years of experience in retail operations, preferably within the fashion industry.Strong leadership, problem-solving, and decision-making skills.Sales-oriented with a strong understanding of customer service excellence.Ability to work shifts, weekends, and public holidays if required. Also, open to travel within Malaysia for store visits and other store-based activities as required.Excellent command of English & Bahasa Melayu (both written and spoken).Strong analytical, organizational, and communication skills.Ability to work collaboratively across multiple departments.Self-motivated, adaptable, and results driven.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement, Distribution, and Strategy/PlanningIndustriesRetail and Retail Apparel and FashionReferrals increase your chances of interviewing at GMG by 2xSign in to set job alerts for Retail Operations Manager roles.Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days agoRegional Manager Manufacturing ExcellenceBandar Bukit Raja, Selangor, Malaysia 3 days agoTaman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 5 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKota Damansara, Selangor, Malaysia 5 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months agoManager, Regional GrabFood Strategy (Merchant)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 hours agoAssistant Manager - Retail Development (Store Expansion)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,500.00-MYR8,500.00 4 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,300.00-MYR4,500.00 1 month agoRetail Store Manager, Financial ServicesKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoPetaling Jaya, Selangor, Malaysia 13 hours agoStore Development Manager/Business Development Manager (Retail)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,500.00-MYR8,500.00 4 weeks agoPuchong, Selangor, Malaysia MYR4,500.00-MYR8,500.00 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,500.00-MYR8,000.00 2 days agoASIA Regional Sr. Commercial Execution ManagerRegional Customer Service Manager Japan (based in KL/Yokohama)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoManager, Regional Sales Operations & CRMWP. 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