Job Title

Add expected salary to your profile for insightsPermanent Part Time 40 hours per fortnightGrade 3 (commencing at $37.67632 per hour, excluding allowances)(Junior rates apply to employees aged under 19 years)_____________________________________________________________________________________________West Gippsland Healthcare Group (WGHG) is seeking a motivated and compassionate Feedback and Experience Coordinator to join our Quality and Safety team. This is a key role that supports the organisations commitment to person-centred care and continuous improvement.In this role, you will:Work directly with consumers, acknowledging and clarifying feedback including compliments, complaints, and suggestionsCoordinate timely and high-quality responses in collaboration with clinical, medical, and administrative departmentsProvide guidance to staff in complaint resolution and feedback handlingGenerate data and identify trends to support improvement initiativesPromote consumer-focused care through staff education and advocacyOur ideal candidate will have:Excellent interpersonal and communication skills (verbal and written)Demonstrated ability to work collaboratively with a patient-centred approachHigh-level organisational and time management skillsInitiative, empathy, and a commitment to continuous improvementExperience in a consumer liaison or feedback role within healthcareFamiliarity with Riskman Feedback (or similar systems)Knowledge of complaint handling standards and privacy legislationExperience in education or delivering training sessionsAbout our organisationThe West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.West Gippsland Healthcare Group staff benefits includeFlexible working arrangementsAccess to employee assistance programSalary packagingFree ParkingWorking with usAll appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check.All employees must hold current entitlement to work within Australia. A six-month probationary period applies to all new appointments.Further details and how to applyFurther information is contained in the Position Description . Applications must be submitted via seek.com.au and must include a current CV and covering letter. Responses to the selection criteria are recommended. Shortlisted applicants will be asked to provide at least 2 professional referees. If you have any further queries, please contact Jenni Quaife, Acting Manager - Quality & Safety Unit, 03 5623 0860 or via email jenni.quaife@wghg.com.auApplications close onSunday, 6 July 2025_____________________________________________________________________________________________As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:How many years'' experience do you have as an Experience Coordinator? Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? Do you have a current Police Check (National Police Certificate) for employment? Under Government requirements, some roles in Healthcare settings must be vaccinated for influenza. Are you able to meet this requirement prior to commencement if you were the successful applicant? Can you share your experience managing consumer feedback or complaints, and how you ensure respectful, person-centred communication? How do you apply complaint handling standards and privacy legislation in your work?West Gippsland Healthcare Group provides acute medical and surgical, obstetric, emergency, community and aged care services, primarily in the Shire of Baw Baw, approximately 100 kms east of Melbourne.West Gippsland Healthcare Group comprises a number of sites. They are Baw Baw Health and Community Care Centre, Community Services Centres in Warragul and Trafalgar, Cooinda Lodge Aged Care Residence, Rawson Community Health Centre, Andrews House Aged Care Residence, Warragul Linen Service and West Gippsland Hospital.Source: This is an extract from the company''s own website.About UsWest Gippsland Healthcare Group provides acute medical and surgical, obstetric, emergency, community and aged care services, primarily in the Shire of Baw Baw, approximately 100 kms east of Melbourne.West Gippsland Healthcare Group comprises a number of sites. They are Baw Baw Health and Community Care Centre, Community Services Centres in Warragul and Trafalgar, Cooinda Lodge Aged Care Residence, Rawson Community Health Centre, Andrews House Aged Care Residence, Warragul Linen Service and West Gippsland Hospital.Source: This is an extract from the company''s own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsRetail Team Member (Various positions) - rebel WarragulWarragul, West Gippsland & Latrobe Valley VIC10d agoExecutive AssistantWarragul, West Gippsland & Latrobe Valley VIC12d agoWhat can I earn as an Experience Coordinator #J-18808-Ljbffr