Job Title

As one of the worlds leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.If you''re looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!Job DescriptionPrimary Duties/Responsibilities :Dealing with calls/issues/faults, involving logging, updating and closing incidents correctly, using Service Now, escalating as required within the global Technology structureInvestigate faults relating to desktop applications and their configuration, identify and implement appropriate solutionsDemonstrate and deliver excellent client service at all times, by managing stakeholder expectations and keeping the client informed and updated on the progress of resolving their issueComplete software/hardware installs, upgrades, adhoc project activity, moves and roll outs, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilitiesMaintain a central library, including reference manuals, installation guides, etc. This involves keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to dateLiaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practiceAssist with Business Recovery proceduresWhen requested provide intelligent hands-on support for all areas of the Infrastructure Services GroupSome out of Australian business hours work requiredFormal Education:Educated to at least degree level, with relevant disciplineMCSE (Microsoft Certified Systems Engineer) would be an advantageExperience in a business partner facing desktop support role, gained within a corporate environmentUp to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating system platforms, Smart devices, Microsoft Applications and Network FundamentalsBasic Audio Visual experienceNetwork and Telephony patching experienceDemonstrate commitment and ability to provide exceptional service to internal clients, at all levels.Abilities/Personal attributes:Passionate about technologyCommitted to high standards with a focus on attention to detailConfident decision making and ability to be proactiveAbility to meet tight deadlines and work well under pressureProven experience in organising and managing multiple prioritiesTeam player who enjoys a high-performance cultureAbility to operate effectively in a cross-cultural environmentSelf-motivated, enthusiastic, approachable and people oriented .#LI-DNIFull Time / Part TimeFull timeAs one of the worlds leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.If you''re looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!Job DescriptionPrimary Duties/Responsibilities :Dealing with calls/issues/faults, involving logging, updating and closing incidents correctly, using Service Now, escalating as required within the global Technology structureInvestigate faults relating to desktop applications and their configuration, identify and implement appropriate solutionsDemonstrate and deliver excellent client service at all times, by managing stakeholder expectations and keeping the client informed and updated on the progress of resolving their issueComplete software/hardware installs, upgrades, adhoc project activity, moves and roll outs, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilitiesMaintain a central library, including reference manuals, installation guides, etc. This involves keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to dateLiaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practiceAssist with Business Recovery proceduresWhen requested provide intelligent hands-on support for all areas of the Infrastructure Services GroupSome out of Australian business hours work requiredFormal Education:Educated to at least degree level, with relevant disciplineMCSE (Microsoft Certified Systems Engineer) would be an advantageWork Experience/Knowledge/competencies :Experience in a business partner facing desktop support role, gained within a corporate environmentUp to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating system platforms, Smart devices, Microsoft Applications and Network FundamentalsBasic Audio Visual experienceNetwork and Telephony patching experienceDemonstrate commitment and ability to provide exceptional service to internal clients, at all levels.Abilities/Personal attributes:Passionate about technologyStrong communication skillsFlexible, adaptable, can-do attitudeCommitted to high standards with a focus on attention to detailConfident decision making and ability to be proactiveAbility to meet tight deadlines and work well under pressureProven experience in organising and managing multiple prioritiesTeam player who enjoys a high-performance cultureAbility to operate effectively in a cross-cultural environmentSelf-motivated, enthusiastic, approachable and people oriented .#LI-DNIFull Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)NoWorkplace ModelAt Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.Invesco''s culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable local laws governing non-discrimination in employment.Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within twelve weeks may consider their application unsuccessful. All related information will be kept in our file for future recruitment purposes. When there are vacancies in our subsidiary or associate companies, we may transfer the application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, job applicants have a right to request access to, and to request correction of, Personal Data in relation to the application. If job applicants wish to exercise these rights, they should contact the Human Resources department.WelcomeWelcome to your Invesco candidate homepage! This is where you can find updates on submitted applications, any tasks you may need to complete during the application process and suggestions for other job openings. #J-18808-Ljbffr