Job Title

Team Leader- Library and Learning Services1.0 fte, full time, ongoing positionLocation: Dandenong and other Chisholm CampusesChisholm is seeking an experienced Team Leader to provide leadership support to our Library Staff at Chisholm. Full time, ongoing position on offer.BELONGING & INCLUSIONChisholm is resolutely diverse. We celebrate our peoples unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholms culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.ABOUT THE ROLEThe Team Leader, Library and Learning Services is responsible for the strategic leadership, operational management, and continuous improvement of Library and Learning Support Services at Chisholm. The role ensures the delivery of high-quality, student-centred and holistic services that enhance learning outcomes and supports the diverse needs of the Chisholm community.The role is proactive in delivering a broad range of services across multiple channels, including Library and Learning Centres, provides research and academic support, copyright advice, study success programs and social connection activities and contributes to a dynamic and responsive learning environment, which aligns to the needs of the students and the Institutes strategic goals.Key responsibilities include:Provide dynamic leadership and direction to library staff to ensure that service delivery is efficient, effective and customer focused.Oversee Library services across all campuses including self-service, fully staffed and hybrid service-delivery models.Recruit and assist in the selection of Frontline and Academic Support staff, coordinating appropriate development activities to ensure that the staff have the necessary qualifications, skills, knowledge and experience to fulfil their functional responsibilities;Embed considerations in the service model to support unique requirements of specific student cohorts e.g. HE, Apprentices, EAL students, VCE/VCM, Koorie Students, Students living with a disability.Implement peer-to-peer support and volunteer initiatives to improve learning experience, increaseconnection and provide students work experience, improving employability.Manage outreach programs- taking Library services to students.Lead and continually improve the online library environment, delivering a range of online services and collections that can be accessed online, anywhere, anytime by Chisholm Students;Facilitate and support learning by teaching information retrieval skills and reference skills to students and staff within classrooms or blended learning environmentsDesign and implement a marketing and communication plan to amplify awareness ofservices, supports and programs via targeted outreach, communication and on-campusactivitiesegpop-up events, showcases, resources launches etc.Undertake regular visits to all sites where library services are provided, to ensure the effective resolution of operational issues affecting the delivery of services;Liaise with key stakeholders such as employers, schools and other education providers to explore pathway options for learnersABOUT YOUYou are a highly motivated individual with-Demonstrated leadership and organisational skills, with a proven ability to inspire and guide a diverse team across multiple campuses.Skilled in fostering a cohesive, customer-focused environment, effectively managing front-line service delivery, and ensuring compliance.Experienced in overseeing the procurement and budget tracking of both physical and digital library resources.Demonstrated experience in developing and implementing innovative process improvements to systems and processes within a customer service contextDemonstrated sound and effective interpersonal skills and high-level oral and written communication skills as required operating at this level and representing the Institute externally.Ability to travel between Chisholm sitesQualifications required for the role:A relevant tertiary library qualification. Demonstrated experience in developing and implementing innovative process improvements to systems and processes within a customer service contextABOUT USChisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbournes southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.To learn more about Chisholm click here !WHAT WE OFFERAn Inclusive work culture- Chisholm is resolutely diverse. We celebrate our peoples unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.Professional Development- continue to grow your career as you nurture your studentsNetworking Opportunities with Industry PartnersState of the art facilities on our campusesFree on-site parking as well as locations close to public transportFree Employee Assistance Program- get the support you want. Its confidential.If this is the job for you, please apply now. We look forward to receiving your application!Important information about your application:Your application should include:your resumecontact details of three (3) refereesPlease note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:Verified copies of all qualifications and transcripts as listed on resume.Current & Valid Working with Children Check (Employee and not Volunteer)Verified copy of unrestricted rights to work in AustraliaLet us know if you require any adjustments to the recruitment process so we can support you to present your best self by emailing us at pcsops@chisholm.edu.au.Applications for this position close at 6pm, Friday, 11 July 2025.Chisholm Institute reserves the right to withdraw an advertised position at any stage.If you have any questions regarding the position or require further information, please contact Kerry Dent, Head of Student Support and Engagement at kerry.dent @chisholm.edu.auFind out more about us by visiting us on our Website and social media sites.If you have NOT registered with our Online Application System, youcan begin your Application by clicking the ''Begin'' button below. #J-18808-Ljbffr