Job Title

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities come together to achieve the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.Job DescriptionThe role of Tech Bar Support is to provide excellent in-person support for all IT queries. They will be the first point of contact for all office technology ranging from TVs, meeting and consultant rooms, to personal devices such as laptops and mobile phones. This role is also integral in the onboarding experience, ensuring everything is ready to go for new starters on Day One.Key DutiesAssist with all in-person technology assistanceComplete New User account creation and deletionManage the delivery and return of hardware, including troubleshootingEnsure all meeting rooms and office technology are functionalProvide training to end users as required by the businessSupport all key events and functions requiring technologyAssist in investigating, analyzing, and resolving hardware problems including hardware repairs, maintenance, technical assistance, and supportQualificationsExperience and Qualifications2 years on Service Desk or equivalent1+ years providing new user support, including creating accounts, onboarding, hardware, and software deploymentIn-person support for Teams meeting rooms and related equipmentExperience troubleshooting and resolving hardware issuesExperience with Office 365 and WindowsKnowledge and experience with ITILExposure to Fresh Service or similar ticketing systemKnowledge and working experience with Active Directory, Azure Active Directory, and Print ServersProven experience supporting printers, both in person and remotelyExcellent customer service and interpersonal skillsAdditional InformationThis role will be based in our Melbourne office 5 days a week.Opportunity to step up and gain valuable experience working with a fantastic team.Work for an organization with purpose, committed to serving the community.We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesHospitals and Health Care #J-18808-Ljbffr