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Job Title


AI Client Experience & Enablement Partner


Company : Pathfindr


Location : Melbourne, Australia


Created : 2025-07-01


Job Type : Full Time


Job Description

AI Client Experience & Enablement PartnerJoin to apply for the AI Client Experience & Enablement Partner role at PathfindrContinue with Google Continue with GoogleAI Client Experience & Enablement PartnerJoin to apply for the AI Client Experience & Enablement Partner role at PathfindrWere looking for someone warm, sharp and deeply curious about AI to play a key role in the most important moments of our client journey. Youll help new clients get up and running, guide them through early wins, and support hands-on training sessions that show teams how to use AI in their real day-to-day work.This is a high-touch, fast-paced role that blends delivery, support, and enablement. Youll work closely with our AI Training Lead and Delivery team, and often be thefirst person clients really trustas they step into the world of AI.You dont need to code. But youdoneed to love people, be an exceptional communicator, and get excited about helping others succeed.Be the reason clients say: That was the smoothest onboarding Ive ever had. And then: I cant believe how much were using AI already.Were looking for someone warm, sharp and deeply curious about AI to play a key role in the most important moments of our client journey. Youll help new clients get up and running, guide them through early wins, and support hands-on training sessions that show teams how to use AI in their real day-to-day work.This is a high-touch, fast-paced role that blends delivery, support, and enablement. Youll work closely with our AI Training Lead and Delivery team, and often be thefirst person clients really trustas they step into the world of AI.You dont need to code. But youdoneed to love people, be an exceptional communicator, and get excited about helping others succeed.Be the reason clients say: That was the smoothest onboarding Ive ever had. And then: I cant believe how much were using AI already.What youll do:Guide clients through onboarding and early activationKeep momentum across diaries, updates, calls and commsCo-facilitate live AI training sessions (on Zoom and in person)Support clients in embedding AI tools into their actual workflowsFlag opportunities, issues or emerging needs to our consultants and delivery leadsStay curious youll be learning constantly across LLMs, no-code and practical AI toolsWhat were looking for:25 years experience in roles like education, customer success, or project deliveryStrong communicator with experience running workshops or projects end-to-endPassionate about the potential of AI even if youre not an expert (yet)Great with people you ask smart questions, listen well, and love seeing others winCan navigate complexity, spot patterns, and simplify where neededThrives in fast-moving environments and doesnt wait to be told what to doWhy this role matters:Clients come to us energised but often overwhelmed. Youll help them feel ready.Youll be a key part of the delivery team, creating trust and clarity from day one.Youll help themuseAI not just hear about it and surface real opportunities as you go.How to apply:Hit apply and you''ll be prompted tosend us a short 2-3 minute video covering:Why this role excites youWhat makes you a great fitA quick example of how youve used AI to solve a problem or save timeDont overthink it were not looking for polish, just curiosity, initiative and energy.Why Pathfindr?Were one of Australias most recognised and fastest-growing AI teams named to the AFR Most Innovative list in 2024.We work across ASX-10 giants, government, and mid-market orgs helping them move fast and build real capability with AI. 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