Job Title

An exciting opportunity exists to join one of Australias high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.More about what youll doWe are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.This role is open to any of our national sites across Australia.Key responsibilities include:Responding to general enquiries related to accounts, billing, and other customer related enquiriesTriaging calls to other business areas in a professional and customer service-focused mannerManage and process customer ordersRespond to Live Chat queries promptlyRecord and track customer feedback and complaintsAssist with various administrative tasks as neededMore about youTo qualify for this role, you must meet the following requirements:Previous experience within a call centre environmentProfessional, positive and friendly phone mannerExcellent communication skills with ability to build strong relationshipsStrong team player with keenness to learnHigh level attention to detailAbility to multi-taskStrong computer skills in an Omni system environment and ability to learn and champion new CRM systemsBenefits of working with COSFlexible hybrid workplaceGenerous Reward and Recognition programsCommitment to professional development with ongoing training and career development opportunitiesAccess to free Mental Health programsConvenient location with free onsite parkingModern onsite gymEmployee discounts on full product rangeOpportunity to participate in community welfare and charity initiativesNovated Lease / Salary Sacrifice for electric vehicles availableMore about COSWhen you join COS, youll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and were ready to welcome you onboard!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and Quality AssuranceIndustriesRetail Office EquipmentReferrals increase your chances of interviewing at COS by 2xSign in to set job alerts for Call Center Operator roles.Call Centre Representative (EveryDay Connect)Parramatta, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoLane Cove, New South Wales, Australia 2 months agoRandwick, New South Wales, Australia 5 days agoNorthmead, New South Wales, Australia 5 days agoLane Cove, New South Wales, Australia 1 day agoRandwick, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 months agoShowroom Conceirge / Reception - Inner South SydneyBalmain, New South Wales, Australia 2 months agoChatswood, New South Wales, Australia 1 week agoBooking and Scheduling Officer - Regents Park or WarrawongRegents Park, New South Wales, Australia 1 day agoExecutive Assistant and Project CoordinatorSydney, New South Wales, Australia 1 day agoPatient Flow and Workforce Clinical Support OfficerSt Leonards, New South Wales, Australia 5 days agoSt Leonards, New South Wales, Australia 3 days agoTeam Coordinator, Workplace Relations BranchSt Leonards, New South Wales, Australia 1 week agoAdministrative Officer (Level 3) - Patient Services and Information Department (PSID) - CasualSydney, New South Wales, Australia 3 days agoKogarah, New South Wales, Australia 4 days agoAdministrative Officer (Level 3) - Patient Services and Information Department (PSID) - CasualNorthern Beaches, New South Wales, Australia 1 week agoTraineeship in International Freight Forwarding - AdministrationSydney, New South Wales, Australia 1 month agoSCHN - Administration Officer CICADA Adolescent Drug and Alcohol Service - REQ580193Administration Officer - Sutherland Hospital Dental clinic Oral HealthSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 4 weeks agoWere unlocking community knowledge in a new way. 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