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Add expected salary to your profile for insightsWere Momentum Energy a power company owned by Hydro Tasmania, Australias largest generator of renewable energy. Were on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, were nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you mayrequire.About the role:A senior member of the Collections team, your core objective is to support your team in assisting us in maximising cash flow and minimising bad debt by portfolio managing high risk Residential and SME debt.Youll support the reduction of aged debt balances, along with monitoring, maintaining and pursuing accounts to ensure an overall decrease of aged debt.What youll do:Achieving specified team and individual accountabilities by working diligently through effective account managementBuild strong relationships with customers by demonstrating understanding and empathy through strong negotiation and communication skills by inbound/outbound phone calls and emailDrive outbound customer contact on accounts deemed high riskBe comfortable handling challenging and demanding interactionsBe curious with an eye for detail, think outside the box to negotiate win/win outcomes, locate customers and perform skip trace activityResolve advanced and escalated disputes/queriesDemonstrate strong organisational skills and effective time management with the ability to quickly adjust to emerging or shifting prioritiesShare learnings and observations with your team mates as we are truly #better togetherWhat youll bringCredit Management Experience in the same or equivalent rolePassionate about achieving business outcomesStrong Relationship Building experienceProven interpersonal skills with high quality written and communication skillsConflict Resolution Skills and experience in complaint resolutionAbility to work well under pressure displaying a positive and optimistic outlookSolid experience using and understanding CredAgility, Orion and SalesforceWhat''s in it for you?You''ll work in an incredibly fun and rewarding business that genuinely values its people and customers.We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australias renewable energy transformation.Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you dont meet all the requirements listed, we strongly encourage you to apply.How do your skills match this job?Sign in and update your profile to get insights.Momentum Energy is a 100% Australian-owned and operated energy retailer. Were wholly owned by Hydro Tasmania, Australia''s largest generator of renewable energy whos been at the forefront of renewable energy innovation for more than 100 years.At Momentum, we pride ourselves on innovation and outstanding customer service. In fact, we recently won a Mozo Peoples Choice Award for Excellent Customer Service, as voted by Australian consumers.We currently retail natural gas and electricity in Victoria, and electricity in NSW, SA, Queensland, the ACT and the Bass Strait Islands. Were a challenger in the Australian energy market and weve bucked the industry trend of discounting in favour of offering competitive rates every day. This is part of our commitment to transparency and we believe it helps customers better understand what theyll pay for their energy.Want to know more about working for Momentum? Checkout: Energy is a 100% Australian-owned and operated energy retailer. Were wholly owned by Hydro Tasmania, Australia''s largest generator of renewable energy whos been at the forefront of renewable energy innovation for more than 100 years.At Momentum, we pride ourselves on innovation and outstanding customer service. In fact, we recently won a Mozo Peoples Choice Award for Excellent Customer Service, as voted by Australian consumers.We currently retail natural gas and electricity in Victoria, and electricity in NSW, SA, Queensland, the ACT and the Bass Strait Islands. Were a challenger in the Australian energy market and weve bucked the industry trend of discounting in favour of offering competitive rates every day. This is part of our commitment to transparency and we believe it helps customers better understand what theyll pay for their energy.Want to know more about working for Momentum? Checkout: help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsCredit & Collections OfficerMotoflex8d agoCredit ControllerRussell Kennedy2d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr