Job Title

Crystalbrook Flynn is a social butterfly - the natural life of the party. Just steps from the Esplanade boardwalk, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites, three of the hottest restaurants and bars in town, two glass swimming pools, conference and event spaces, Eleme Day Spa, and a 24-hour fitness centre. It is an inspiring and invigorating hotel full of energy and innovation. THE ROLE: Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent to the beautiful Crystalbrook Flynn. Unleash your positivity and embrace the opportunities that come with being a Guest Service Agent within a rainforest haven. We are seeking a forward-thinking, people-oriented individual to elevate our guests'' experience to new heights. ABOUT YOU: We are looking for a Guest Service Agent. Candidates with previous guest service experience (hotel experience is an advantage), a passion for interacting with people, and an empathic ability to anticipate guests'' needs are encouraged to apply. Your talents will include: Proficient computer skills (Opera PMS experience is an advantage) Strong attention to detail Familiarity with Cairns and the wider region Availability to work across a 7-day roster, including evenings and nights Motivation to provide the best guest experience possible A ''can-do'' approach to duties THE BENEFITS: You will work with exceptional people in a supportive, diverse, and passionate environment. This is a vital position within our team at Crystalbrook Collection. Benefits include: Market-leading 50% F&B discount across all venues $99 room rates and a generous friends and family discount Lifestyle benefits including extra leave and earth advocacy days Commitment to sustainability practices Internal mobility programs and reward schemes Online learning, career development, and enhancement plans Personalized employee support network Regular service recognition and team events Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia''s newest portfolio of distinctive upscale hotels, restaurants, and bars. In six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth continues with plans for new hotels in Adelaide and Canberra, with ambitions for further expansion both in Australia and internationally. Our environment is dynamic and entrepreneurial. We focus on crafting exceptional customer experiences that reflect the individuality of each location. We are passionate advocates for equality and diversity and welcome individuals to apply through the provided link. We look forward to hearing from you! #J-18808-Ljbffr