Job Title

Opportunity to utilise your exceptional communication skills in providing executive-level supportClose-knit and dynamic team environmentOnsite role based in Tullamarine area, free onsite parkingWhen the rest of the world is headed left, Ethan goes right. Were more than an IT, telco, and cloud provider, were disruptors and game-changerswere the kids in the class always doodling, creating, and innovating. Can you relate?This is more than a Service Desk Analyst role. Were looking for someone whos going to take on our ethos and help shape the future of our industry. Being a valued member of the team, youll provide call desk services and level 1 technical support to Ethan Group customers and internal divisions.Youll also live and breathe our 10 commandments* (see More than an Appendix below).MORE THAN A ROLEOur role descriptions arent the norm. You will be in a customer-facing environment, where the main activities include responding to and resolving customer support requests (phone calls, emails or directly logged tickets into the Service Desk application) within the agreed Service Level Agreements.Key responsibilities include:Diagnosis and resolution of desktop/laptop/portable device hardware , software and operating issues, printer hardware, software and operating issues.Performing administration tasks such as password resets, account creations/deletions, as defined in the specific customer configuration processes and procedures.Conducting backup checks and raising tickets for errors.Managing more complex problems from within the team as needed.Tracking and routing problems/requests and documenting resolutions.ABSOLUTE MUSTSWorking knowledge of configuring and troubleshooting Windows-based desktop/laptops hardware and software platforms.Basic printer and MFD trouble shooting skills.Ability to conduct first level domain administration across: Microsoft Active Directory (Account Administration, mailbox administration)Server technologies & support (DHCP, DNS, and Group Policies etc.)CERTS AND SKILLSDont walk in empty-handed. While not essential, we want to ideally see any of these :Microsoft Certifications : Azure FundamentalsMicrosoft 365 Certified: Modern Desktop Administrator AssociateITIL Foundations v3 or v4Cybersecurity EssentialsBachelors degree in computer science (or a related field)Think you can fit more than a mould? Reach out, get in contact, arrest us with your professional rap sheet. Did we mention were looking for diversity? If youre Aboriginal or Torres Strait Islander, wed strongly advise you to apply.MORE THAN AN APPENDIX (ITS A LIFESTYLE)Professionalism and poise: Maintaining a dignified and professional demeanour across all interactions.Client-centric excellence: Delivering results that prioritise our clients needs and ensuring their end-to-end journey is nothing short of exceptional.Elevating the companys success (not just your own): Understanding that we all win together.Extraordinary dedication: An eagerness to go beyond industry standards and expectations.Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.Adaptive agility: Being versatile and responsive to the ever-changing technology landscape.A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring youre always at the forefront of your field.Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at ETHAN by 2xGet notified about new Service Desk Analyst jobs in Melbourne Airport, Victoria, Australia.Melbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoService Desk Analyst - Primary School ServicesCoburg, Victoria, Australia A$50,000 - A$70,000 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoTech Support - Weekend Shift (Position located in Melbourne, Australia)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoTechnical Support Specialist - Japanese Speaking MelbourneMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr