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Join to apply for the Client Services Consultant role at Fat Zebra2 days ago Be among the first 25 applicantsJoin to apply for the Client Services Consultant role at Fat ZebraGet AI-powered advice on this job and more exclusive features.About Fat ZebraFat Zebra is a proud Australian digital payments company on a mission to make online transactions seamless, secure, and scalable. We provide flexible, developer-friendly payment solutions that support over 45,000 businesses of all sizes across Australia from ambitious startups to enterprise-level platforms.About Fat ZebraFat Zebra is a proud Australian digital payments company on a mission to make online transactions seamless, secure, and scalable. We provide flexible, developer-friendly payment solutions that support over 45,000 businesses of all sizes across Australia from ambitious startups to enterprise-level platforms.We simplify the payments process so that our customers can focus on what matters most: growing their businesses. Our innovative technology and expert support help them confidently navigate the complexity of the payments ecosystem.About The PositionFat Zebras Client Service Consultant plays a key role in supporting and growing our merchant relationshipsReporting to the Head of Client Services, youll act as a trusted partner to our existing merchants helping them get the most out of our platform, resolving technical questions, and working closely with our sales and product teams to meet our merchants evolving needsIn addition, this position is a heavily focused relationship building with a technical edge. Youll support merchants post-sale, helping them solve problems and achieve their goals while monitoring account health, engagement, and opportunities to grow revenue.About The RoleFat Zebras Client Service Consultant will have several areas of responsibility:Build and maintain strong, trusted relationships with a portfolio of merchantsWorking within a team roaster with operational hours being 8am -8pmPartner with the sales team to support account expansion opportunities and drive merchant successTroubleshoot technical issues where needed (e.g., platform behaviour, payment flow queries) and collaborate with internal teams for resolutionConduct regular check-ins and account reviews with merchants to ensure satisfaction and identify opportunities for optimisation &Monitor account performance, health metrics to pre -empt issues and maintain merchant engagementWhat You Bring25 years in a customer-facing role such as account management, customer success, or technical support ideally in a fintech, SaaS, or payments environmentStrong interpersonal skills with a passion for building lasting customer relationshipsA solid understanding of technical systems (APIs, payment flows, basic troubleshooting), with the ability to confidently engage in technical discussions without needing to be an engineerExcellent written and verbal communication skills with the ability to translate between business and technical contextsStrong organisational skills with the ability to manage multiple priorities across accountsExposure to tools like Postman, CRM/ticketing systems (e.g. HelpScout, HubSpot), and reporting dashboardsCollaborative mindset and eagerness to work cross-functionally with support, sales, product, and engineering.Essential Information You Need To KnowSatisfactory national police checkWorking arrangements, hybrid with a min of 3 days in office.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Fat Zebra by 2xGet notified about new Client Services Consultant jobs in Melbourne, Victoria, Australia.South Wharf, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoSouth Wharf, Victoria, Australia 5 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 2 months agoMoorabbin, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, AustraliaA$100,000.00-A$100,000.002 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoCustomer Service Consultant - Inbound callsMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoCustomer Experience Specialist - Key AccountsConsultant - Service Investigations (160)Melbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoCustomer Service Consultant - 6 month max term contractMelbourne, Victoria, Australia 1 week agoGlen Iris, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoBayswater, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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