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2 days ago Be among the first 25 applicantsDirect message the job poster from AirswiftLead and manage a team of IT professionals, including hiring, training, mentoring, and performance evaluation.Oversee the daily operations of the team, ensuring availability and performance.Responsible for overall customer satisfaction, network stability, team performance, continued service improvement and ongoing employee development.Client governance which included weekly, monthly, and annual review meeting with end client to improve overall client experience and showcase the NOC performance based on various agreed SLAs/Performance parameters.Manage the overall reporting to management, stakeholders, and executive staff regarding the portfolios overall health status.Manage IT service delivery and support, ensuring timely resolution of issues and excellent customer service.Manage customer escalations, assume ownership for the end-to-end customer experience and proactively remediate service level concerns.Ensuring strict adherence to SLA requirements while promptly servicing customer in line with predefined guidelines for respective accountsPossess presentation and communication skills.Implement strategies for effecting change, control change and help people adapt to change.Displays effective interpersonal skills.Flexible to support multiple regions as needed.Qualifications:Proficiency in written & spoken Korean language, TOPIK Level 4 or 5.7+ years'' experience as a technology focused Project Manager in a broad range of infrastructure related projects.Routing protocol knowledge on OSPF, EIGRP, BGP, RIP is needed.Proven experience in leading and managing IT teams, including hiring, training, performance management, and fostering a collaborative team environment.Demonstrated ability to lead cross-functional teams and manage large-scale projects.Strong background in IT service delivery and support, with a focus on maintaining high availability and performance of IT systems.Must have a good understanding of IT infrastructure - Network technologies (LAN/WAN/WiFi), Video, Collaboration, SaaS and WebExStrong analytical and problem-solving skills, with the ability to troubleshoot complex IT issues.Relevant industry certifications are highly desirable (e.g., CCNA, CCNP, CISSP, ITIL, PMP).Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.Possess presentation and communication skills.Location:Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and Information TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Airswift by 2xSign in to set job alerts for Information Technology Infrastructure Manager roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months agoPetaling Jaya, Selangor, Malaysia 3 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months agoKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 weeks agoKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 months agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months agoJob Scheduler (Batch Ops) - Service Operations (GIPS)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoPetaling Jaya, Selangor, Malaysia 1 day agoManager - DAT Process Assurance, IT Audit (PwC Acceleration Center Kuala Lumpur)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoManager - DAT Process Assurance, IT Audit (PwC Acceleration Center Kuala Lumpur)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoManager - DAT Process Assurance, IT Audit (PwC Acceleration Center Kuala Lumpur)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months agoManager - DAT Process Assurance, IT Audit (PwC Acceleration Center Kuala Lumpur)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months agoAssistant Manager - Cloud Infrastructure & DevOps (Petaling Jaya)Petaling Jaya, Selangor, Malaysia 17 hours agoSenior Manager, IT Audit, Group-wide Internal AuditKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 month agoSenior Manager - DAT Process Assurance, IT Audit (PwC Acceleration Center Kuala Lumpur)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoSenior Manager - DAT Process Assurance, IT Audit (PwC Acceleration Center Kuala Lumpur)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoWP. 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