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2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OTR Group comprises over 1000 retail, convenience, and quick service restaurants including brands such as Reddy Express (formerly known as Coles Express), SmokeMart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians.With Viva Energy Australias national footprint and OTRs history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.The RoleReporting to the General Manager Customer Offer Support, the Category Support Project Lead will lead convenience projects within the Category Support function, improving ways of working, implementing efficiency opportunities, and embedding a strategy for continuous improvement across both the BCC team and store processes.ResponsibilitiesPosition SummaryThis role will engage with multiple stakeholders to deliver effective change and increase system effectiveness for product, pricing, promotions, and ticketing at sites. The Category Support Project Lead will champion opportunities to boost accuracy and efficiency, introduce innovative working practices, and continuously improve business processes, simplifying tasks for Store Support Centre (SSC) and Site teams.You will provide:Develop and implement project workstreams to improve efficiency and accuracy across OTR Group brands.Create processes for product life cycle management that automate data flow and minimise errors.Build and embed a culture of continuous improvement supporting Category Support and Site teams.Engage with stakeholders across Convenience, Supply Chain, Range & Space, IT, and Finance to deliver initiatives.Represent Customer Offer Support in working groups for key strategic business transformation projects.Lead communication with product-for-resale suppliers, ensuring effective engagement on system/data requirements.Facilitate EDI connectivity between vendors and the business, simplifying processes for stores.Collaborate with central and site operations to learn from execution and drive process improvements.Continuously improve tools and processes through cross-functional collaboration.What We OfferJoin a dynamic team at a renowned South Australian company, known for innovation and outside-the-box thinking.Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.Access to exclusive staff benefits via our OTR App.Access to our free and confidential Employee Assistance Program (EAP).About YouProven analytical, problem solving, and time management skills.Ability to thrive in environments with a high level of change; agility and adaptability essential.Strong communication and stakeholder engagement skills to deliver projects and reset ways of working.Ability to prioritise activities amidst competing demands.Capability to understand complex systems and translate them into clear actions for teams.Ability to train team members to develop skills and implement new processes.Solid knowledge of retail operations across sites and SSC.Familiarity with site/merchandise processes, procedures, and systems.Advanced PC skills, particularly Microsoft Office tools.Strong analytical and problem-solving ability; basic project management skills desirable.Track record of building relationships based on open, transparent, and fair dealings.We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, and encourage and support diversity in our traditional and non-traditional roles.Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesRetailReferrals increase your chances of interviewing at OTR by 2xSign in to set job alerts for Category Specialist roles.Marketing Specialist - Product MarketingOld Reynella, South Australia, Australia 2 weeks agoNorwood, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 weeks agoMawson Lakes, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoSenior Contracts & Procurement SpecialistAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 6 days agoMECCA Adelaide Airport | Skin Specialists Expressions of InterestAdelaide, South Australia, Australia 1 week agoSenior Contracts & Procurement Specialist (SA)Adelaide, South Australia, Australia 4 days agoProcurement Specialist Capital ProjectsAdelaide, South Australia, Australia 1 week agoContent & Community Coordinator (M/W) Club Med ResortAdelaide, South Australia, Australia 2 weeks agoElizabeth South, South Australia, Australia 1 month agoAI Marketing Specialist for SaaS (AI-Augmented) ExpertEase AIProduct and Support Specialist - FlextoolAllenby Gardens, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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