Job Title

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from W Solutions CoFounder/Director - Providing unique solutions to your everyday IT challenges! I also dabble in facilitating happinessOur client is a global brand and well known looking for a Graduate Helpdesk Analyst to provide 1st level support for customers over the phone.This is a 4-6 week contract, starting immediately. It is 5 days a week (37.5hrs) in the office and is located in North Ryde, Sydney within walking distance of the Metro station. It is paying $30/hr inc super.You will get training provided specifically on the products/systems that you will be using/supporting.You will be primarily providing 1st level support across hardware and services around hardware over the phone and email.To be suitable you will need:Previous experience (minimum 6-12 months) in a Helpdesk capacity providing 1st level support over the phoneExperience with a ticketing systemThe ability to respond to queries in a proactive manner and address the issues, keep the customer up to date, or escalate when needed to the senior member/leader of the teamExperience providing support across hardware such as printers is desirable or the ability to pick it up quicklyBeing able to provide exceptional customer service and take ownership of the calls and resolve them where you canThis is a great opportunity for someone who is looking for more experience and is looking for work to keep going to the end of financial year.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionCustomer ServiceIndustriesComputer Hardware Manufacturing and Printing ServicesReferrals increase your chances of interviewing at W Solutions Co by 2xSign in to set job alerts for Help Desk Analyst roles.Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoMascot, New South Wales, Australia 3 days agoIT Support Specialist(8 hours contract work from Office- Only Pursuing Grads)Sydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoWarriewood, New South Wales, Australia 8 hours agoSurry Hills, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoTennyson Point, New South Wales, Australia 1 day agoCustomer Service Representative (Friday 9am - 4pm, Saturday & Sunday 1:30pm - 10:00pm, Monday 12:00pm - 7:00pm)Sydney, New South Wales, Australia 3 days agoPymble, New South Wales, Australia A$75,000.00-A$90,000.00 3 days agoSydney, New South Wales, Australia 6 days agoGreater Sydney Area A$85,000.00-A$100,000.00 1 day agoSydney, New South Wales, Australia 5 days agoAdministrative Business Partner, Google Research (Part Time)Sydney, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia 1 day agoClient Success Officer (12 Month Parental Leave Cover)Sydney, New South Wales, Australia 2 days agoLevel I Service Desk Technician - SydneySydney, New South Wales, Australia 20 hours agoSydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr