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Join to apply for the Customer Service Officer - Warranty Derrimut VIC 3030 role at Beacon LightingContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Warranty Derrimut VIC 3030 role at Beacon LightingGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleJoin Australias leading lighting retailerCasual role at our Distribution Centre located in DerrimutGreat company culture and benefits with flexible working arrangementsJoin Australias leading lighting retailerCasual role at our Distribution Centre located in DerrimutGreat company culture and benefits with flexible working arrangementsAbout Beacon LightingEstablished in Melbourne in 1967, Beacon Lighting is Australias leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide. Were driven by a passion to improve the homes and lives of our customers by always searching for and creating not only beautiful and exciting designs, but products that are innovative and gentle on the environment.THE ROLEWe are looking for a highly motivated and dedicated Warranty Officer to join our team. In this role, you will be responsible for managing warranty claims, ensuring that customers warranty issues are addressed promptly and efficiently. The ideal candidate will possess strong problem-solving/ decision-making abilities.You will have the capacity to manage both inbound and outbound calls as well as ticket resolutions and be self-motivation to work independently with minimal guidance. If you thrive in a fast-paced environment and are skilled in providing excellent customer service, we want to hear from you.Key ResponsibilitiesHandle high-volume inbound and outbound calls and customer inquiries related to warranty claims and support.Manage and resolve warranty tickets, ensuring quick response times and high customer satisfaction.Process and track warranty claims, ensuring adherence to company policies and timelines.Evaluate and assess warranty issues to make sound decisions on claims approvals or rejections.Collaborate with other teams to ensure that all warranty-related issues are efficiently resolved.Maintain detailed records of warranty claims, including customer communication and decision-making processes.Provide guidance to customers on warranty coverage, terms, and conditions.Follow up on outstanding warranty claims to ensure timely resolutions.Prioritise tasks and manage time efficiently to handle a high volume of cases without compromising on quality.Work independently with minimal supervision, staying focused on achieving results and meeting deadlines.Identify areas for improvement in the warranty process and provide suggestions for increased efficiency.About YouProven experience in a high-volume customer service or warranty role.Strong decision-making abilities, with a demonstrated ability to evaluate situations and resolve issues effectively.Exceptional communication skills, both verbal and written.Ability to handle many calls and tickets efficiently while maintaining a high level of accuracy and customer satisfaction.Detail-oriented, with excellent organisational skills.Self-starter who is highly motivated, efficient, and able to work with minimal supervision.Strong problem-solving skills and a proactive approach to resolving challenges.Experience with CRM systems, ticketing software, or warranty management tools is a plus.Ability to work under pressure and manage competing priorities.BenefitsTo reward you for your efforts, we offer a competitive rate of pay, generous product discounts and the opportunity to purchase shares through the Beacon Lighting share scheme.Based in Derrimut, this role also offers the security of on-site parking, as well the flexibility of hybrid working arrangements. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.APPLY NOWIf you have the necessary experience and skills to be successful in this exciting role, we look forward to your application!Please NoteA criminal history check may be conducted as part of the application process for roles at Beacon Lighting Group.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Beacon Lighting by 2xGet notified about new Customer Service Officer jobs in Derrimut, Victoria, Australia.Moorabbin, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSouth Wharf, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoCustomer Experience Specialist - ServicesMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, AustraliaA$40.00-A$40.001 week agoToorak, Victoria, AustraliaA$60,000.00-A$65,000.001 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoCremorne, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Officer (Scheduling/Rostering)Bundoora, Victoria, Australia 2 weeks agoHeatherton, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia $91,400 - $91,400 5 days agoMelbourne, Victoria, Australia 1 week agoCustomer Service Manager National TeamOakleigh, Victoria, Australia 2 weeks agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia 2 months agoWere unlocking community knowledge in a new way. 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