Job Title

Add expected salary to your profile for insightsAs the Operations Manager Support Coordination at MyIntegra, you will report to the CEO and work in in partnership with the General Manager: Support Coordination Clinical Practice, to provide leadership for the delivery of a highly efficient Support Coordination service. You will ensure that MyIntegra delivers a high-quality service that facilitates positive client outcomes, whilst operating sustainably. You will also help prepare MyIntegra for the transition to NDIS Navigation.Key Responsibilities:Operational Excellence: Develop and implement strategies to assess and enhance process efficiencies, with an emphasis on optimising caseload management and refining the measurement and reporting of key performance indicators (KPIs),Data Analytics: Assimilate/analyse/interpret data from a variety of sources to develop meaningful insights related to;Business and team member performanceCustomer TrendsEmployee TrendsCustomer Experience: Optimised performance of all administrative functions, to ensure that MyIntegra delivers best-in-class customer experience to its diverse stakeholdersQuality and Compliance: Stay updated on legislative and regulatory reforms, industry trends, and sector developments for business planning and organisational response. Foster a culture of continuous improvement organisational development across service areas.Growth Mindset: Delivering sustained growth through service expansion and diversificationAbout youTertiary qualification in relevant fields and experience managing complex services with diverse clients.Effective people leadership, managing workplace culture, performance, complaints, and concerns.Understanding of NDIS industry, legislation, regulations, standards, and trends.Strong data analysis and interpretation skills, preferably with high proficiency in Microsoft Excel.Excellent communication skills, experienced in consulting with people with disabilities, their families, and other providers.Experience in operational management and financial reporting.Experience in managing change.Skills to support staff and foster a high-performance culture.Excellent verbal and written communication skills.We OfferA flexible, supportive, and friendly team environmentThe opportunity to help people with disability live independent and fulfilling lives.Ongoing training, career progression and professional development opportunitiesA range of benefits including discounts major retailers, and corporate health insurance rates.A very comprehensive Employee Assistance ProgramAbout MyIntegraMyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise the impact of their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO 9001 certification. We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).Unlock job insightsSalary match Number of applicants Skills matchCommunity Services & Development 101-1,000 employeesMyIntegra provides plan management and support coordination services to thousands of Australians living with disability, their families, and carers, building their capacity to have choice and control over their NDIS plan, and make the most of the supports available. With the help of our dedicated support team and the best in-class tools and technologies, we put our clients in control of their plans and help them achieve their goals and live life on their own terms.MyIntegra provides plan management and support coordination services to thousands of Australians living with disability, their families, and carers, building their capacity to have choice and control over their NDIS plan, and make the most of the supports available. With the help of our dedicated support team and the best in-class tools and technologies, we put our clients in control of their plans and help them achieve their goals and live life on their own terms.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsSt Bart''sEast Perth, Perth WA2d agoSenior Manager - Community HousingUniting WAPerth WA3d agoSenior Manager, Outreach and Specialised ServicesCannington, Perth WA4d agoWhat can I earn as an Operations Manager #J-18808-Ljbffr