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Join to apply for the Customer Service Specialist role at Cornerstone Careers (A Division of QVC Group)2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Cornerstone Careers (A Division of QVC Group)CBCD0018Customer Service Specialist- Work at HomeThank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.The OpportunityCornerstone Brands Customer Service Specialists handle inbound customer calls. They work remotely to assist customers with their orders and accounts by problem-solving. As part of Cornerstone Brands, including Grandin Road, Ballard Designs, and Frontgate, our specialists not only provide assistance but also drive sales and promote products effectively.Who We AreCornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.Your ImpactYou must reside in OhioBusy day handling a high volume of inbound customer inquiriesProvide a distraction free work from home environmentOffer additional products on each customer interactionAssist customers with questions while personalizing the experience for each callerCalls may include confirming refunds, taking payments, placing orders, and, analyzing account dataOpportunity for advancement and upward mobility across the entire QVC Group family of brands.Report to an assigned Customer Service SupervisorWork from HomeWhat You BringYou can problem solve and de-escalate unique situations while sustaining a high-paced call volumeLearn and work in a virtual environment with a set schedule and structured dayCommunicate with a variety of customer styles, peers, and leadersNavigate multiple systems and screens while assisting customersCan sit for long periods of timeFollow Cornerstone Brands computer system requirementsTroubleshoot own technical problems (in partnership with IT when needed)Available to work weekends, holidays and additional hoursCompensationStarting rate is $15.00/hourShift differential available when applicableYour Training ScheduleYour employment with Cornerstone Brands begins with a six-week, paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.Your Work ScheduleWork a set full-time scheduleWork schedules are not Monday - Friday5 Day work schedulesSet schedule will include one weekend day and one weekday offCornerstone Services customer service hours of operation are 8:00 am - 8:00 pm ETSystem RequirementsOur Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years oldHeadset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option i.e. no 5G Home, Wi-Fi or StarlinkMac/Apple products, Chromebooks, Surfaces, and notebooks are not supportedWebcam and able to appear on camera for meetings and trainingsThe Application ProcessOur application process is candidate-led. Each notification for the next step will be sent to the email address you provide.Complete ApplicationComplete skills assessment on mobile device or computerSelf-schedule interviewComplete interviewRemote work is not permitted in NYC at this time., , #Workathome#Remote, #Ohio, #Indiana, #KentuckyThis is a remote position.If you enjoy being a part of a team, creating experiences and delighting customers, youll love it here. If youre excited about retail, media, social, live streaming, technology, customer service, design and more, youll find amazing projects to work on.If you want to grow professionally and learn every day, youll thrive with us. If you appreciate a company committed to inclusion and belonging for all, youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesRetailReferrals increase your chances of interviewing at Cornerstone Careers (A Division of QVC Group) by 2xGet notified about new Customer Service Specialist jobs in Greater Cleveland.Remote Seasonal Customer Experience SpecialistRemote Bilingual Seasonal Customer Experience SpecialistAdministrative Coordinator Steel SegmentBeachwood, OH $48,426 - $60,532 5 months agoCust Eng III/Field Service Engineer- Diagnostic Imaging (Cleveland, OH)Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr