Job Title

Customer Experience Coordinator - Jacob ToyotaJacob Toyota is part of Jacob Group of Companies, a proud, locally owned family business operating in the region for over 90 years. Our core strengths are focused on family values, customer service excellence, and our employees being at the heart of our business.The OpportunityAre you passionate about creating memorable customer experiences?This is a unique opportunity to join our team and represent the world-leading brand, Toyota.As the Customer Experience Coordinator at Jacob Toyota, you will be responsible for delivering exceptional experiences to our valued customers. This full-time position, based in Wodonga, VIC, will see you working closely with the broader business to ensure our customer-centric approach is embedded throughout the organisation.The RoleBuild a customer experience culture within the dealershipFollow up with customersNurture existing customer relationshipsDevelop new customer relationshipsCreate the best possible impression for our dealershipPositively promote our dealership and offeringsData maintenanceGuest follow-up via phone, mail, and face-to-faceAssist with eventsHit KPIs and targetsWhat we''re looking forStrong leadershipEmpathyExcellent communication, interpersonal, and stakeholder management abilitiesData-driven mindset with the ability to use customer insights to inform decision-making and service improvementsDeep understanding of customer experience best practices and industry trendsWhat we offerAt Jacob Group of Companies, we are committed to providing our employees with a supportive and rewarding work environment. As the Customer Experience Coordinator, you will have access to a range of benefits, including:Competitive remuneration package with performance-based bonusesOngoing professional development and training opportunitiesWork with a well-established, community-focused dealershipOpportunities for career progression within the broader Jacob GroupNew, modern, and state-of-the-art office facilitiesJoin our team and be part of an exciting journey as we continue to grow and expand.Apply now to become our next Customer Experience Coordinator! #J-18808-Ljbffr