Skip to Main Content

Job Title


Team Leader - Case Management


Company : The Salvation Army


Location : Melbourne, Australia


Created : 2025-07-02


Job Type : Full Time


Job Description

Team Leader - Case Management page is loadedTeam Leader - Case ManagementApply locations West Melbourne, VIC, Australia time type Part time posted on Posted 17 Days Ago time left to apply End Date: July 10, 2025 (9 days left to apply) job requisition id R50749Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia''s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here providing support, safety, community, and opportunity.Team Leader 0.8FTE at The Open Door TSA"Are you a compassionate leader who thrives on seeing people rise beyond adversity?About the roleAt The Salvation Army, we believe in peopleno matter their past, challenges, or circumstances. As our Team Leader Residential Case Management Services, you wont just manage a teamyou''ll inspire, guide, and empower a group of dedicated professionals working with people experiencing homelessness and complex needs. This is your opportunity to lead with purpose and see the real impact of your workevery single day.Youre someone who believes that hope is a strategy, that trauma-informed practice is essential,and that inclusive, strengths-based carechanges lives. You know that behind every client is a storyoften one of hardship, you bring not just experience in leadership and social work, but a deep commitment to justice, respect, and integritycore values that reflect The Salvation Armys mission.Reporting to the Program Manager, this is a permanen t part-time position, based at Flagstaff in West Melbourne , VIC. This role you will have participation in an on-call roster.Conditions are in accordance with SCHADS Award Level 6.You will successfully:Lead a team of Case Managers to deliver trauma-informed, person-centred, and strengths-based support to residents across TSAs Melbourne Metro residential servicesDrive service excellence by aligning practice with national frameworks, managing risk, and implementing continuous improvement initiatives that enhance client outcomesFoster a supportive team culture, ensuring staff are well-supervised, trained, and empowered through reflective practice, professional development, and wellbeing supportBuild collaborative partnershipswith internal programs and external agencies to provide holistic and culturally safe care, particularly for clients with complex needsOversee service delivery operations, including client data management, compliance with accreditation standards, and reporting on performance and outcomesWhat You Will Bring:A degree in Social Work, Psychology, or a related disciplineExperience in leading human services teams and supporting staff through complexityDeep understanding of homelessness, trauma, and intersecting barriersA passion for equity, dignity, and creating opportunities for people on the marginsCourage, warmth, and the ability to lead with both head and heartCurrent and valid VIC Driver''s LicenceCurrent and valid Employee Working with Children''s CheckWe Offer You:The Salvos offer eligible employee''s a well-balanced package of meaningful benefits including:Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit;Generous Paid Parental leave for primary (12 weeks) & secondary carersAccess to EAP and health & wellness initiativesOngoing training and development opportunities that enhance on the job skills and proficiency;Lives out The Salvation Armys mission to care for people and fight for justiceA supportive, purpose-driven team environmentOpportunities for professional development and growthThe chance to shape meaningful outcomes in the homelessness and housing spaceThe ability to live your values and contribute to systemic changeJoin Us in Building HopeBe part of something bigger. At The Salvation Army, we dont just talk about changewe create it. With your leadership, we can continue walking alongside those doing it toughesttoward healing, safety, and a place to call home.Ready to lead with impact? Apply now."The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and CollaborationAbout UsCheck out how were bringing some more good in the world.Why work with the Salvos?The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.Diversity & InclusionThe Salvation Army encourages people from all backgrounds, abilities, and identities to apply.We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.Our Recruitment ProcessCheck out our career page to find out more about our recruitment process and what its like to work at the Salvos.Interested in volunteering with the Salvos?We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.Whatever your skillset, availability, or areas of interest, we are keen to hear from you. #J-18808-Ljbffr