Job Title

Night Auditor Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallHotel Brand: Hotel IndigoLocation: Australia, Victoria, MelbourneAustralia, Victoria, MelbourneNight Auditor Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallOne of Melbournes most iconic CBD arcades is fast transforming into a landmark retail and holiday destination. The redevelopment of "Melbourne Walk" Arcade will soon see IHGs first Australiandual-branded hotel project. Nestled in the heart of Melbourne''s vibrant CBD, this project combines the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.As a Night Auditor, youll be responsible for overnight operations, ensuring both guest service and financial accuracy are maintained to the highest standard. Reporting to the Assistant Night Manager and Night Manager, youll complete end-of-day financial reconciliations, verify billing and revenue, and prepare key reports for hotel leadership.A little taste of your day-to-dayGreet all guests warmly on arrival and throughout their stay, offering friendly and helpful service at every opportunityMaking the check-in and check-out process feel swift and seamlessRunning Night Audit process on each hotels property management systemStaying one step of our guests needs to anticipate requests and offer tailored recommendationsResolving guest issues and using their feedback to improve guest satisfactionCollaborate with other departments to ensure a cohesive guest experienceWhat we need from youExceptional communication skills ability to build rapport with guests quicklyAttention to detail for accurate auditing and report processingAbility to multi-task in a busy, fast-paced environment.Previous experience working in Hotel Front Office role.A positive and proactive attitudeOngoing availability to work Full-time, rostered across 7 days a week from 11pm-7am including weekends and public holidaysWhat you can expect from usNot only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but youll receivea competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life including, impressive room discounts and some of the best training in the business.Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.So, join us and youll become part of our ever-growing global family.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr