Job Title

Smart Energy is a leading national home electrification company specialising in the installation of solar systems, batteries, and hot water heat pumps for the Australian residential market. Our mission is to empower homeowners to embrace renewable energy by making it easy for them to do so and helping them save money. From humble beginnings in a Byron Bay warehouse, weve grown into a national business with20 teams operating across Australia. Now,nine years in, Smart Energy continues to make a significant impact on the clean energy industry and were only just getting started.About the RoleWe are seeking anInstallations Coordinatorto join our Operations Teamin ourByron Bay Head Office. This is a full-time, onsite position focused on coordinating and scheduling over60+ installations per weekacross solar, battery, and hot water systems.In this role, you will be responsible for managing the day-to-day communication between our contractor network and our residential customers. Youll work closely with ourNational Operations Managerto ensure timely, high-quality installations while maintaining strong working relationships with a large base of electrical and plumbing contractors across the country.Key ResponsibilitiesConfirming future availability of install teamsRescheduling appointments for the week/day directly with customersRecruiting electricians and plumbers nationallyAnswering inbound telephone calls & texts with our customers, installers and nationwide sales teamsRegular confirmations & rearrangement negotiationsResolving issues as they ariseReaching resolutions by defusing and reassuring sometimes frustrated customers and contractorsAbout youMinimum 1+ years relevant experience (scheduling, project management, BDM)Customer service experienceGreat communication skills - ability to talk to tradies and tell them what is what!Love working in a fast-paced environment where innovations happen instantly.Motivated and willing to learn.Excellent organization skills and the ability to prioritize.Tech Savvy and commercially astuteCurrently residing in the Northern Rivers/Gold Coast region (able to commute to our Byron Bay office Monday-Friday)Australian Permanent Resident and/or full working rights are essentialBonus PointsExperience dealing with contractors or trades (Highly regarded)Experience negotiating trading terms or contractsSalesforce experienceExperience usingGoogle Sheets or ExcelApply NowIf you are looking for a long-term opportunity in a value-driven, future-focused company, we would love to hear from you!#SmartEnergyGroupOps #J-18808-Ljbffr