Job Title

Job Summary:The primary responsibilities of this role include timely and organised logistics management of stock deliveries, stock shipments, stock warehousing, and to facilitate the customer product repairs process, liaising with Customers and the Masimo Technical Services team. This position will support the country manager with office administration management.The Customer Service Specialist also assists with customer order completion, from receipt of purchase order through to pick and pack and shipment to customers. As a member of the Sales Operations Team responsiveness to customer enquiries is also required.The Customer Service Specialist works closely in a team environment with the Sales Operations Specialist and, and other duties may be assigned and prioritised by the Sales Operations Manager South Korea.This position demands a driven, high-energy, dedicated team player who can work well under pressure, catch on quickly and someone who is adaptable to change but can also stick to a routine with superb time management skills. Excellent communication skills (written and verbal) and a high level of attention to detail are required.Duties & Responsibilities: LogisticsReceivingReceive in stock replenishment ordersPhysically check completion of all orders on arrivalVisually inspect, check completion of all orders, reporting defects or concerns to the Sales Operations ManagersEnter stock arrivals into the Expandable ERP system Warehouse Inventory ManagementWarehousingManage 3PL to organize and maintain a logical and accessible system for all warehoused stock by physically separate incoming vs outgoing stockWork with 3PL to ensure timely execution of all customer orders by assisting with the Pick & Pack processImmediate escalation of unresolved order fulfilment to the Sales Operations ManagerInventory ControlAssist 3PL with stocktaking and stock managementAdvise Sales Operations Specialist of low stock levelsAssist with physical inventory counts if required Product Repair ProcessRepairs ManagementManage shipment of customer product returns to the US Tech Services DepartmentCommunicate with customers to ensure complete complaint reporting, including accuracy in detail, to accelerate the repair processEnsure all returns include the required authorisation via the RMA formAccount for all customer product components at all timesLiaise directly with Tech Services in APAC and US as requiredManage customer technical queries via assistance and advice from Tech ServicesRMA ReturnsAdvise customers of the RMA processReceive in all products for repair with the RMA from customersUnpack and visually inspect RMA product when received from field in preparation for return shipment to Tech ServicesAdvise Tech Services APAC on data entry for Agile and Expandable that is requiredArrange transport services for returns to the US for repairReview packing slips from US Tech Services to Korean customers for repaired items, and advise customers of imminent returnLog all episodes of repaired items in local data repository for quality management reviewCustomer ServicePick & Pack OrdersAssist 3PL with Pick & Pack, when requiredEnter Customer Purchase Orders into the Expandable ERP systemReceive and log customer orders received by email, fax or other methodsCheck prices on all Customer Purchase Orders match contract or quote pricesCheck all details on customer orders including address, special requests, part numbers, part descriptions, quantities are correctResolve incorrect or incomplete orders by immediate and direct communication with customers and / or the sales personProactively manage customer delivery requirements such as delivery times or specific and detailed instructions where requiredCustomer EnquiriesRespond to customer queries on pricing, proof of delivery (POD), shipment tracking, and etc.Prioritise answering of phones and rapid response to all customer queriesAssist with customer queries regarding order status or other related issuesProvide basic customer support and gather information to help trouble shooting for technical issuesOffice Administration ManagementCoordinate office expenses and activities including supplies ordering and re-stocking, cleaning management etc.Office Administration- Maintaining office supplies and overall maintenance of the office.Other duties as assignedMinimum & Preferred Qualifications and Experience:Minimum Qualifications:Minimum two (2) years customer service experienceProficient computer skills: order entry, MS office, particularly MS ExcelOrganized, attention to detail, logical and cares about precision Excellent problems solving skills and ability to work independentlyPunctual, results oriented, a self-starter, can wear many hats, has experience in busy work environmentsTrustworthy and professionalPreferred Qualifications:Familiarity with medical devicesExperience with medical devices preferableExperienced order entry and ERP skillsEducation:Bachelor degree preferredPhysical requirements/Work EnvironmentNA #J-18808-Ljbffr