Job Title

Introduction:Star Aviation is Australia''s most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports.At Star Aviation, were not just filling roles were building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers.Were proud to be big enough to manage - with the capability, experience, and professionalism to keep operations running smoothly at some of Australias busiest airports.But were also small enough to care - which means youll be recognised, supported, and genuinely valued every step of the way.If that sounds like the kind of team you want to be part of wed love to hear from you.Description:As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the face of the company to clients and passengers, you will put the customers needs at the heart of all required tasks.Due to the operations at the airport, shifts are on a rotating roster (Monday - Sunday) with early starts commencing from 2:30am, and late night finishes of 12:00am (pending flight delays).Successful candidates will need to pass a pre-employment medical before beginning in the role.Key responsibilities of the role:Deliver check in services on behalf of Star Aviation and its Airline customers in the correct application.Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and proceduresPolitely welcome passengers as they arrive at the terminal counterCompare information on tickets with passenger data to ensure it all matches and is correctCheck bookings and issue boarding passesEducate passengers about airport security protocols and luggage allowancesSafely direct passengers to the correct gate for their flightRepresent both the Airline and Star to the highest-level ensuring customer satisfactionEnsure the safe and secure operation of all equipmentPerform Boarding Gate duties including public announcements as per our clients requirementsComplete Passenger Marshalling duties maintaining a safe and secure environment as per our clients requirementsPushing passengers that require wheelchair assistance in wheelchairsComplete any relevant documentationProvide accurate information to passengersOperate any lifting devices, including Eagle Hoists, in accordance with Airline approved transfer methods, to assist wheelchair passengersProvide assistance to passengers that have their own personal wheelchair in transferring, in accordance with Airline approved transfer methods (from wheelchairs back to personal devices and vice versa)Provide assistance to wheelchair passengers in manuevering luggage from the baggage belt onto a trolleyCollect and ensure that relevant equipment (wheelchairs, E-Caddy etc) are collected from around the Airport to ensure it is in the required locations and stored effectivelyProvide assistance to customers in finding family or friends who are collecting them at a drop-off point within the boundaries of the airport as requested by the passengerAction basic administration dutiesShortlisted candidates may be invited to an Assessment Centre on Wednesday, 9th July 2025.Successful candidates will then progress to complete a mandatory medical assessment, before commencing a 2 week paid training block. The commecning of the training is scheduled for a start day between Tuesday 22nd July - Monday 28th July 2025.Skills and Experiences:On Offer:Opportunity to be part of a family-oriented business where you are truly valued.Ongoing career training and development with in-house programsDiscounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more!The ideal candidate:A valid Aviation Security Identification Card (ASIC) - or ability to obtain oneExperience with Aviation/Airline industry - desirableA valid drivers license to commute to workAbility to perform all duties at a high standard of customer serviceCaring approach to dealing with peopleClear communication and good interpersonal skillsExcellent organisation and time management skillsStrong ability to multi-task, priorities and meet deadlinesCustomer focus to deliver exceptional serviceAbility to adapt to changing priorities and situationsAble to work well in a fast-paced team environmentHighly personable and able to communicate and influence a diverse range of stakeholdersManual Handling proceduresConflict resolution skillsProficient in report writing, in plain and clear EnglishIntermediate skills for Microsoft Office SuiteAwareness of the importance in achieving on time performance goals in an efficient and safe mannerAlignment with our company Values (Safety, Accountability, Customer Service, Innovation, Teamwork)Due to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted.Follow us on LinkedIn Star Aviation: Posts | LinkedInVisit our website at Star Aviation Services #J-18808-Ljbffr