Job Title

General Insurance Claims Executive required by a well-regarded insurance agency in East Melbourne.Your new companyThis organisation is a well-established provider in the general insurance industry, known for its commitment to delivering dependable and customer-centric insurance solutions. With a strong presence across the country, the company offers a wide range of personal and commercial insurance products designed to meet the needs of its clients. The company has a culture of integrity, collaboration, and continuous improvement. It places a strong emphasis on employee development, encouraging innovation and empowering its people to contribute meaningfully to both customer outcomes and business success. Team members are supported in a dynamic and inclusive environment where high performance and shared values drive long-term growth.Your new roleThis role will see you as a senior member of the insurance claims team, taking on a variety of claims from lodgement to settlement across multiple lines of general insurance. Your key responsibilities will include:Provide expert claims advice and support to clients throughout the claims process.Act as a client advocate to ensure fair insurer outcomes.Maintain regular communication with clients, insurers, and third parties.Lodge and manage claims efficiently, ensuring timelines and expectations are met.Accurately record claim details and settlement outcomes in internal systems.Use standard templates for all reports and correspondence.Finalize claims and gather client feedback to improve service.Prepare monthly claims reports and track key metrics.Ensure compliance with industry regulations and internal policies.Maintain professional development and contribute to team projects and culture.What you''ll need to succeedDemonstrated ability to manage complex claims from lodgement to resolution across various insurance lines.Strong working knowledge of insurance systems and tools, including claims tracking and reporting platforms.Proven success in negotiating with insurers and advocating for client outcomes.Experience supporting a diverse client base, including corporate, SME, and retail sectors.Familiarity with external service providers such as assessors, repairers, and loss adjusters.Solid background in general insurance with a minimum of five years in claims or broking roles.Established professional relationships within the insurance industry, particularly with insurer claims teams.High-level understanding of insurance product structures and claims procedures across multiple classes.What you''ll get in returnFlexible and negotiable salary offering depending on your previous experience in insurance claims.Supportive, team-oriented workplace culture.Ongoing professional development and training.Flexible work arrangements for work-life balance.Recognition and performance-based rewards.Exposure to diverse insurance products and clients.Stable, reputable company with industry presence.What you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or contact Sam Puddephatt at Samuel.Puddephatt@hays.com.au now. If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #J-18808-Ljbffr