Job Title

YOUR OPPORTUNITYWe are seeking a Customer Care Consultant to join our team in Albury NSW.In this key role, you''ll support the trade store within our warehouse, serving as the face of our business, assisting customers, and supporting branch operations.We desire a customer-focused all-rounder willing to contribute across various areas, with a passion for delivering exceptional customer service.This position offers excellent career development opportunities within a Wesfarmers business, providing a chance to build a long-term future with us.Your main responsibilities include, but are not limited to:Receiving, sorting, and labelling incoming goods from suppliers, ensuring accurate recording and tracking in our systems.Operating machinery to support daily receiving, picking, packing, and dispatching of goods.Stock replenishment, maintaining the presentation of our Trade Store and Warehouse, and general housekeeping.Proactively improving efficiencies in the Trade Store and Warehouse while maintaining safety and service standards.Serving customers face-to-face and via phone/email, following up on customer requests, sourcing parts, and tracking backorder ETAs.To succeed, you should have:Proven experience in a trade store, retail, or warehouse environment.Friendly, well-developed customer service skills with a ''customer first'' approach.Excellent time management, clear communication skills (verbal and written).A proactive, motivated problem-solver with a team-oriented mindset.Forklift license and experience are desirable or a willingness to obtain one.Good computer skills, including MS Office; RF device experience is a plus.A desire to develop and grow your career with us.CULTURE & BENEFITSWe support our employees with a range of benefits, including:Permanent salary and incentives.Team member discount cards at Kmart, Bunnings, Target & Officeworks.Annual Wesfarmers share plans.Refer-A-Friend program offering up to $2,000 per referral.Team events and celebrations.Discounted offers from over 300 partners.Paid parental leave and more.NEXT STEPSIf you meet most of the criteria and wish to apply, please submit your application. We will contact suitable candidates as applications are received.Our recruitment process includes background checks, including a pre-employment medical assessment with drug & alcohol testing.Blackwoods values diversity and encourages applications from all backgrounds, including Indigenous communities, LGBTQI+ individuals, and people with disabilities.OUR STORYBlackwoods is Australia''s leading supplier of industrial and safety supplies, supporting businesses for over 140 years with over 300,000 products. We serve a diverse range of clients, from iconic landmarks to local mechanics, providing essential products and expert service.With over 50 branches and 6 Distribution Centres nationwide, our people are central to our success. As part of Wesfarmers, we offer numerous opportunities to make a difference. Join us to help build a better Australia. #J-18808-Ljbffr