Job Title

About UsTheHotel Windsoris an iconic Australian hotel embodying the architecture and elegance of a European style ''Grand Hotel'', situated on Spring Street and located at the ''Paris'' end of Melbourne. Our front office department plays a pivotal role in making the guest experience memorable, with the night team being at the forefront of upholding a high standard of service.We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment.The OpportunityWe are seeking a Night Manager to oversee the operations of our hotel overnight. The Night Manager will be responsible for ensuring the safety and security of the property, managing the nights team, monitoring any housekeeping or administrative needs during these hours, and maintaining a high level of customer service.This position will also oversee the night audit process, ensuring the proper posting of hotel revenue, identifying any discrepancies with accuracy, and generating a comprehensive night audit report.Please note that this is an overnight role requiring you to work 11pm till 7am, 5 days per week on a rotating roster including weekends and public holidays.ResponsibilitiesManage and supervise staff during the night shiftProvide friendly, personalised and efficient guest serviceMonitor guestroom allocations, guest arrivals, site inspection room allocation, group set-up and check-inUpsell and provide general information regarding hotel services and facilitiesEnsure the safety and security of the propertyPrepare reports and communicate with upper managementHandle guest complaints and resolutionRespond to emergencies and incidents as neededMonitor and maintain inventory levelsEnsure compliance with company policies and proceduresTrain and develop staff as neededDesired Skills And ExperienceMinimum two years'' experience in a similar role within a 5-star hotel environmentExcellent communication and interpersonal skillsA collaborative leadership style with an emphasis on building team cultureAbility to work independently and make decisionsStrong attention to detailKnowledge of safety and security proceduresCompetency with computers and writing audit reports, including previous experience using OPERA PMSFirst Aid Certificate or be willing to do training to attain oneDiscover What Awaits YouImmerse yourself in the storied legacy of Melbourne''s iconic Grand Heritage Hotel, where every day presents a chance to shape its enduring narrative.Experience the ultimate convenience of a prime CBD location, mere steps away from public transport and at the heart of Melbournes vibrant city.Indulge in daily, nutritious staff meals to fuel your workday!Indulge in exclusive discounts across our esteemed collection of venues including Kudo, Aru and Antara.We value the unique backgrounds, experiences and contributions that each person brings to our team, and we encourage and celebrate our diversity. First Nations peoples, those identifying as LGBTQIA+, women and people of all ages are encouraged to apply. Our aim is to create a workplace that reflects the community in which we live.Please note, you must have full and permanent working rights in Australia to apply. Only short-listed candidates will be contacted for this role. #J-18808-Ljbffr