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Customer Communications Manager - EventsJoin to apply for the Customer Communications Manager - Events role at Tennis AustraliaCustomer Communications Manager - EventsJoin to apply for the Customer Communications Manager - Events role at Tennis AustraliaGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleAt Tennis Australia, were creating a more playful world through tennis for everyone.From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.Were a team of imaginative and passionate people who believe in the power of sport to make a difference. If you''re ready to help us serve up real impact, wed love to hear from you.Were committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, and people from culturally diverse backgrounds.About The RoleInternally known as a Patron Communications Manager, in this role youll lead end-to-end event communication strategies to support an outstanding customer experience across the Australian Open and major events. This is a 12- month contract opportunity.Develop and implement communication strategies across pre-, during and post-event customer journeysLead personalised, data-driven campaigns across digital and physical channels (email, app, web, signage, SMS)Manage cross-team collaboration to align messaging, timing and content across internal and external stakeholdersOversee patron-facing crisis communications with timely, clear and on-brand messagingDrive continuous improvement through data analysis, customer insights and testingChampion consistent brand voice, messaging frameworks and tone across all customer-facing contentAbout YouExperience leading communication strategy for events, audiences or large-scale activationsTeam management experience during peak event periods, combining leadership with hands-on delivery throughout the yearA data-informed mindset with strength in customer journey design and segmentationCalm, confident decision-making in high-pressure or live event scenariosStrong collaboration and stakeholder engagement skills across varied teamsExcellent written and verbal communication with attention to tone, clarity and brand consistencyFamiliarity with CRM, marketing automation, and content management platforms (Drupal beneficial)Whats to love?Career development with a range of formal education and on-the-job training opportunitiesTickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne ArenaMonthly health & wellbeing activities with access to CorePlus PilatesOnsite gym, tennis facilities & free onsite car parkingSalary packaging & a range of discounts from our sponsorship partnersAttractive leave benefits with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employeesWe are proud to be recognised as an employer of choice for women by WORK180To ApplyIf you think youre up to the challenge, wed love to hear from you! Please submit your resume and cover letter via our online application system. Only applications submitted through our system will be considered. You must hold (or be willing to obtain) a current Police Check and Working with Children Check.If you need adjustments to fully participate in the application process, please contact recruit@tennis.com.au.Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child safety.We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesReferrals increase your chances of interviewing at Tennis Australia by 2xGet notified about new Customer Communications Manager jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoManager Customer and Communications - Knox City CouncilMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoPort Melbourne, Victoria, Australia 3 weeks agoMoonee Ponds, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoDelivery Manager - Digital / Online (fixed term contract)Customer Service Representative (Fixed Term)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoCollingwood, Victoria, Australia 1 week agoAbbotsford, Victoria, Australia 2 weeks agoAbbotsford, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoNarre Warren, Victoria, Australia 1 month agoCranbourne, Victoria, Australia 4 weeks agoCranbourne, Victoria, Australia 4 weeks agoNarre Warren, Victoria, Australia 1 month agoWere unlocking community knowledge in a new way. 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