About LorikeetLorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.Were doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle whats next: providing personalized concierge services to their customers.To deliver this combination of powerful AI systems and well designed tooling were leveraging Jamies experience as an early member of Googles generative AI team and Steves experience building for operational teams at Stripe, as well as the experience of our team whove joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. Were well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).Our global customers include:The largest telehealth company in Australia,The largest bank for teens in the US,One of the largest NFT marketplaces by trading volume,The leading virtual specialty-care platform in the US,One of the largest flexible rent-payment platforms in the US,One of the largest Web3 gaming companies and a handful of other enterprise customers with over 1 million support tickets a year.Whats unique about this opportunity?Warm, mature, in-office flexible culture. Low ego, high trust team. No tolerance for talented jerks. We value working together in-office as the default in our (quite nice!) Surry Hills office. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. Were committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.High pay, high expectations, high performance. Were building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because theyre investors and owners too.No nonsense recruitment process. The process is: 1) informal chats with Steve and Remy to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. Theres no better way for each of us to figure out if we like working together than to work together!About the role and youWere hiring a few Business Operations team members to join us on the ground in Sydney, Australia. Youll be part of our generalist team, rotating through different parts of the companystanding up and pressure-testing functions like growth, strategic finance, or partnerships. This is a high-context, high-agency role designed to grow with the needs of the business.The essence of BizOps here is filling high-priority gaps as they emerge - incubating new functions, solving tough problems, and making things happen.This is the right role for someone who thrives on autonomy and wants to build. Youll often be the only person online in your timezone, making fast, high-stakes decisions and directly managing relationships with key customers. If that energizes you, you''ll do well here.What youll doAct as an early BizOps hire, partnering closely with leadership to scale our presence globallyRotate through high-priority business functions (e.g. growth, strategic finance, partnerships), standing up systems and playbooks as you goMake fast, high-stakes decisions with limited structure or oversightDesign and implement scrappy, high-leverage solutions to problems across operations, GTM, and customer deliveryThe right candidateThe right candidate is equal parts operator, strategist, and builder. Youre the kind of person who gets energy from ambiguity, moves quickly without sacrificing judgment, and can context-switch between tactical execution and big-picture thinking. Youre comfortable navigating unstructured problems, and you have a bias toward actioneven when the path isnt fully mapped.You might have experience in consulting, early-stage startups, or customer-facing roles at fast-moving tech companies. What matters most is that you can pick up new domains quickly, communicate clearly across functions, and take ownership of complex initiatives from day one.You should be excited about the opportunity to rotate across the business, standing up new functions and helping us scale what works.You might be fit if you:Youve owned high-impact projects in fast-paced environments, such as MBB consulting, investment banking, PE or VC, and 2-4 years in a high growth, venture-backed software startup.Youve successfully launched new initiatives or processes from scratch (e.g. built a new onboarding flow, created internal dashboards, led a GTM experiment)Youve directly managed enterprise or strategic customer relationships and know how to navigate ambiguity, unblock stakeholders, and drive toward outcomesYouve led cross-functional workstreams, perhaps involving product, engineering, sales, or customer successand have the receipts to show you made things measurably betterAre excited by the chance to help build a category-defining AI companyIf you don''t quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences. #J-18808-Ljbffr
Job Title
Business Operations