About Us:At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,700staff and 600volunteer staff are committed to high quality services and care.Uniting AgeWell provide a workplace culture based on theBESTphilosophy Believe, Excel, Support and Trust underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.orgWhy choose Uniting AgeWell?Competitive remuneration offered with salary packaging benefit up to $15,900 + $2,650annuallyComprehensive Employee Assistance Programavailable 24/7 for our staffNot for profit,values-basedorganisationAbout the role:In this role you will be responsible for the operational requirements of independent living communities within their portfolio to ensure a quality, customer-focused service across our Eastern services in Hawthorn, Wantirna and Forest Hill.In this role, you will:Serve as the first point of contact for all general enquiries, property management and apartment resales to achieve and maintain optimal occupancy, and foster a supportive, welcoming and engaging environment for residents and their guestsEnsure staff supervision is effective and in line with Uniting AgeWell policies, procedures and expectationsEnsure complaints and disputes are managed and resolved efficiently and effectively and in line with Uniting Age Wells obligations.Ensure budgets are maintained within their portfolio (Resident & Minor works Budgets)Support and drive customer engagement and activation within communitiesFull time role supporting our Retirement Living units at Manningtree - HawthornThis is the place for you if you have:Minimum of 3 years experience in Retirement or housing related environment supervision or relevant industry experience (desirable)Experience and expertise in relating to and managing a diverse range of people with a strong focus on customer serviceUnderstanding of the financial aspects of apartments and housingExcellent knowledge and experience in the Hotel environment/retirement village or residential aged care with a commitment to high standards of care for residentsExperience in relating to a diverse range of peopleWillingness to be flexible in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staffEssentials for working in Aged Care:Acurrent Working With Childrens Check (VIC) or willingness to obtain oneFull Australian working rightsA current Police Records Check/NDIS Clearance or be willing to undertake this processCurrent flu and ongoing vaccinations as requiredMake an impact today and apply to be considered for this opportunity.Contact Daniel Knox atrecruitment@unitingagewell.orgfor more information. #J-18808-Ljbffr
Job Title
Community Manager