Job Title

Add expected salary to your profile for insightsAt Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers.Ready to play a vital role in upholding our commitment to customers and regulatory excellence?Were looking for an expert in dispute resolution to join our dedicated team of Compliance Advisors. This is a fantastic opportunity to protect and support the business by managing complex complaints and using the insights gained from those complaints to drive continuous improvement, and ensure our practices align with industry standards and customer expectations. You''ll help safeguard our reputation and enhance customer trust by championing fair and effective resolutions.Youll work closely with various internal stakeholders, fostering a culture of compliance and contributing to the positive experience of our customers. Your expertise will be crucial in identifying potential risks and implementing solutions that benefit both our customers and the business.In this role, you will:Manage and resolve complaints raised to Ombudsman schemes, external bodies, and complex or high-risk internal complaints.Investigate systemic issues, conduct root cause analysis, and recommend actionable improvements to processes, systems, or practices.Proactively identify and mitigate compliance risks to reduce Red Energys risk profile and enhance the customer experience.Provide expert advice, investigation, and support to internal teams on all compliance-related matters.Develop and implement strategies to reduce overall complaint volumes through education, feedback loops, and process enhancements.Foster and maintain strong relationships with internal and external stakeholders to achieve favourable compliance outcomes.Contribute to knowledge management and the development of process documentation to ensure Red Energy meets all compliance and regulatory standards.Use complaint data and other sources to report on trends, identify areas for improvement, and drive enhancements to the customer experience.What were looking for:Proven experience in a compliance, dispute resolution, case management, or a similar role, preferably within a regulated industry. Experience in the retail energy sector would be highly regarded.Tertiary qualifications in law, business, or a related field are desirable, but not essential.Strong analytical and problem-solving skills, with a talent for uncovering root causes and developing effective solutions.Excellent communication, negotiation, and interpersonal skills, with a proven ability to build strong stakeholder relationships.A proactive and curious mindset, with a strong attention to detail and the ability to work both independently and collaboratively within a team.Demonstrated ability to balance excellent customer experience with positive commercial outcomes.A commitment to continuous improvement and a passion for making a tangible impact.This is your chance to deepen your expertise and make a lasting impact within a high-performing team dedicated to integrity and customer focus.If you''re ready to bring your energy, ideas, and initiative to a company that values doing the right thing wed love to hear from you. Apply today and help shape the future of energy in Australia.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.It''s exciting times at Red Energy. We''re owned by the Mighty Snowy Hydro and with Snowy Hydro acquiring Lumo Energy in 2014 it has positioned us as the fourth pillar in the Energy Retail MarketRed Energy came into the market in 2004 and we quickly established ourselves as a leading energy provider for customer service winning the Canstar Customer Service award 7 years running. Lumo Energy had steadily grown to become one of Australias fastest growing gas and electricity customers. The merge between Lumo Energy & Red Energy has combined 2 of Australias best performing energy retailers for Customer Service and value.We are powering homes across New South Wales, Queensland, South Australia and Victoria, led by our 1200+ workforce in Melbourne. Lumo & Red have always challenged the status quo in everything we do while delivering on quality, simplicity and value to our customers.Our brand new office is located in the bustling suburb of Richmond in a purpose built 10,000 meter square Brant & May building. Spread over 3 levels with a beautiful rooftop, our state of the art office is open planned, with a flexible desk policy, fostering communication and collaboration.Our employees now operate under the one brand - Red Energy, while still servicing both Red Energy and Lumo Energy customers.Explore opportunities at Red Energy - Our Future is Bright!It''s exciting times at Red Energy. We''re owned by the Mighty Snowy Hydro and with Snowy Hydro acquiring Lumo Energy in 2014 it has positioned us as the fourth pillar in the Energy Retail MarketRed Energy came into the market in 2004 and we quickly established ourselves as a leading energy provider for customer service winning the Canstar Customer Service award 7 years running. Lumo Energy had steadily grown to become one of Australias fastest growing gas and electricity customers. The merge between Lumo Energy & Red Energy has combined 2 of Australias best performing energy retailers for Customer Service and value.We are powering homes across New South Wales, Queensland, South Australia and Victoria, led by our 1200+ workforce in Melbourne. Lumo & Red have always challenged the status quo in everything we do while delivering on quality, simplicity and value to our customers.Our brand new office is located in the bustling suburb of Richmond in a purpose built 10,000 meter square Brant & May building. Spread over 3 levels with a beautiful rooftop, our state of the art office is open planned, with a flexible desk policy, fostering communication and collaboration.Our employees now operate under the one brand - Red Energy, while still servicing both Red Energy and Lumo Energy customers.Explore opportunities at Red Energy - Our Future is Bright!To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr