Job Title

Add expected salary to your profile for insightsAdica Insurance is an Australian company which is part of the global MS&AD Group, headquartered in Japan. We offer motor vehicle insurance to the Australian market under the Toyota Insurance, Lexus Insurance and Powertorque Insurance brands.At Adica, we put people first. We strive to create a place where everyone is welcome and everyone can flourish.Here is a place you can learn and grow, challenge yourself and discover new possibilities. We have a strong culture of internal progression, and we love to help our people find out exactly what they''re capable of.We know that life is not all about work, but work is a big part of life, so we embrace flexibility to make sure work doesn''t get in the way of the other things that matter. We operate a hybrid model - with office space for collaboration, creativity and relationship building, and home offices for focused work where you can better manage life''s other demands.The Role & The TeamAs the Program Director you will lead the delivery of strategic initiatives to modernize Adicas core insurance eco-system, establish new digital capabilities and business processes that have been defined as enablers to achieving Adicas strategic business objectives.The program incorporates related strategic projects which includes the following objectives:Replace the legacy core insurance systems for Policy, Claims and Billing and form the foundation of the core ecosystem. Enhance customer-facing capabilities including digital customer portals with self-serve functions. Uplift product agility and white-label capabilities.Enhance data management and analytics capabilities, enabling data sharing and integration with partners, improving data security, reporting, analytics and internal decision-making.Enable consistent customer experiences across partner digital channels. Provide a seamless and secure authentication capability for insurance services.Enable omnichannel customer engagement, tightly integrated with the core insurance system for a consistent service experience across voice, chat, SMS, and email.You will work closely with senior leadership, cross-functional teams, implementation partner(s), external solution providers and strategic business partners to deliver agreed outcomes and drive the program to completion.This is a twelve month fixed term contract position with a view to extension or permanency.ResponsibilitiesProgram Execution:Responsible for leading execution of the Adica 2.0 program, ensuring alignment with business objectives and strategic goals. Overseeing delivery of related projects to ensure achievement of required outcomes on time and within budget.Develop and maintain comprehensive program plans, including scope, schedule, budget, and consolidated workforce plans.Continuously tracking the prime solution and implementation partner''s performance against agreed-upon milestones and deliverables, commercials and taking corrective actions if necessary.Stakeholder Management:Engage and manage relationships with key stakeholders, including Adicas executive leadership, business unit SMEs, Strategic Business partners, internal and external technology teams, and third party vendors.Facilitate regular communication and reporting to ensure transparency and alignment across all parties. Ensuring that all relevant stakeholders are informed and engaged throughout the implementation process to facilitate smooth decision-making and support.Establish and ensure robust risk management processes to Identify, assess, and mitigate risks associated with the program.Develop contingency plans to address potential challenges and ensure program continuity.Build and lead a high-performing program team, fostering a culture of collaboration, innovation, and accountability for outcome.Provide mentorship and guidance to team members, promoting professional growth and development.Business Change Management:Adopt standard practices and processes defined by the solution implementation partner.Oversee the development and implementation of a comprehensive change management strategy to ensure smooth transition and adoption of the new platforms and processes.Communicate effectively with all stakeholders to manage expectations and drive user acceptance.Your Skills & ExperienceProven experience in leading large-scale IT transformation programs, preferably within the insurance or financial services industry.Strong understanding of core insurance platforms and related technologies, particularly Guidewire.Excellent leadership, communication, and stakeholder management skills.Demonstrated ability to manage complex projects with multiple dependencies and tight timelines.What We Offer at AdicaAt Adica we put people first, we strive to create a workplace where all employees feel supported and empowered. We have a range of initiatives in place to support you and were recently re-certified as a Family Inclusive Workplace:A considerable discount on motor vehicle insurance for you and your family.14 weeks Paid Parental Leave for all parents + super payments for both paid and unpaid leave, up to 52 weeks.Wellbeing leave each quarter and Public Holiday swaps.A Wellbeing Program for all staff.Events and initiatives to enjoy throughout the year.Reward and recognition programs including company-wide Excellence Awards.Access to an Employee Assistance Program 24/7, available for you and your family.Flexibility with work location we offer hybrid working to work from home and in the office.Apply Now:If youre keen to join Adica and be a part of our team please apply now. We encourage you to apply for this position as soon as possible.We are passionate about building and maintaining a diverse and inclusive workforce. Adica is an Equal Opportunity Employer and we encourage applicants from all cultural backgrounds to apply, and we will provide a safe and supportive workplace for people with disabilities.Agencies please note this vacancy is being managed by our internal HR team. We will contact our preferred agency partners should we require additional support. Thank you.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a Program Director? Which of the following statements best describes your right to work in Australia? How many years'' experience do you have in the IT industry? How much notice are you required to give your current employer? How many years'' experience do you have in the insurance industry? 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