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Join to apply for the Virtual Service Advisor role at Tesla1 day ago Be among the first 25 applicantsJoin to apply for the Virtual Service Advisor role at TeslaWhat To ExpectTesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.What You''ll DoAnswer Phone Calls, Emails and Drive Ins to address any customer concern with the highest level of response and attentionReturn missed phone calls, email in no less than 5 minutesDetermine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attentionAccurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective mannerEfficiently prepare for a service appointment by allocating labour resources, allocating necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimise delays, and provide a smooth service experience that addresses the customer''s concernsAccurately record issues and data into Dealer Management System. Attention to detail criticalConduct Transactions w/ system; walk customer through correction and provide summaryFollow up with Customer on services provided; ensure they are satisfied with the work performedWhat You''ll BringAbility to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with those contacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesEffectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimise productivity, efficiency, and customer satisfactionWork in a team-based environment and achieve common goalDealer Management System(s), Outlook, and MS OfficeRetail customer service preferred, Automotive Retail experience a BonusSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMotor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and UtilitiesReferrals increase your chances of interviewing at Tesla by 2xGet notified about new Service Advisor jobs in Richmond, Victoria, Australia.Melbourne, Victoria, Australia 11 hours agoMelbourne, Victoria, Australia 2 days agoPort Melbourne, Victoria, Australia 14 hours agoNoble Park, Victoria, Australia 1 day agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 3 weeks agoMalvern East, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne Airport, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoNunawading, Victoria, Australia 6 days agoCustomer Experience Equine Advisor - Multiple Positions Available!South Melbourne, Victoria, Australia 3 weeks agoNunawading, Victoria, Australia 3 days agoVermont South, Victoria, Australia 16 hours agoIntegrated Customer Experience ConsultantMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 10 hours agoPort Melbourne, Victoria, Australia 1 week agoCustomer Service Advisor - Contact CentreMulgrave, Victoria, Australia $27.50-$30.19 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoTechnology Service Continuity Manager - Hawthorn EastHawthorn East, Victoria, Australia 3 days agoAbbotsford, Victoria, Australia 1 week agoDandenong, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoAlbert Park, Victoria, Australia 2 weeks agoWork Order Coordinator / Call Centre AgentMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$67,000.00-A$70,000.00 3 days agoPort Melbourne, Victoria, Australia 3 months agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr