Job Title

Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Victoria, MelbourneCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafs and markets.What''s the jobAs a Guest Service Agent, you will handle guest check-ins and check-outs, assist with guest inquiries, and deliver exceptional service in line with the Crowne Plaza Melbourne brand and policies.Your day-to-day responsibilitiesProvide excellent customer service by greeting guests warmly, addressing inquiries, and handling complaints or concerns, ensuring a positive and lasting impression of the hotel.Perform check-ins, check-outs, and room changes accurately while maintaining detailed guest records and following all standard operating procedures, including handling cashier floats and daily financial reports.Maintain comprehensive knowledge of hotel policies, promotions, and reservation procedures, while upholding IHG standards of behavior, appearance, and cleanliness in the front desk area.What we need from youLook smart wear your uniform with pride.Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the company.Problem-solving, reasoning, motivating, organizational, and training abilities.Good communication and writing skills.Ability to communicate effectively with other departments to enhance guest experiences.What you can expect from usWe provide everything you need to succeed, including a competitive salary, full uniform, impressive room discounts, and comprehensive training. Our mission is to create inclusive teams where everyone feels valued and respected. IHG Hotels & Resorts is committed to equal employment opportunities and fostering a culture of trust, support, and diversity. We also support your wellbeing through our myWellbeing framework, focusing on health, lifestyle, and workplace support.Join us and become part of our global family. If you believe you''re a great fit, even if you don''t meet every single requirement, we encourage you to apply and start your journey with us today. #J-18808-Ljbffr