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Customer Service Consultant - 6 month max term contractJoin to apply for the Customer Service Consultant - 6 month max term contract role at BOQ GroupCustomer Service Consultant - 6 month max term contract3 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant - 6 month max term contract role at BOQ GroupAbout The RoleOur BOQ Group contact centres have an exciting opportunity for motivated and passionate customer service professionals to join a caring, fun and high energy team on a 6-month maximum term contract!About The RoleOur BOQ Group contact centres have an exciting opportunity for motivated and passionate customer service professionals to join a caring, fun and high energy team on a 6-month maximum term contract!As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre.The role is phone based and all our calls are inbound enquiries from our BOQ customers. Its a fun, customer centric environment where theres heaps of support and focus on career development. Our contact centre is open 8am 8pm Mondays to Fridays and 9am 5pm on weekends, so youll need to be available during those times (were closed on National Public Holidays).We are dedicated to providing you with all the training and support you need to become proficient in role, as such no experience in banking is necessary! Youll start off in the classroom for 3 weeks, where youll learn everything you need to know to get you started, then youll join the team where youll be on the phones taking calls in a supportive environment with ongoing training, until you able to take calls across all our products at BOQ, providing the best possible customer service at the same time.About YouHas banking always interested you? Maybe youve spent the majority of your career in retail, hospitality or customer service and are looking to transfer the skills youve gained into a different industry where you can build a career? Youve got the customer service skills well provide the training that you need to succeed. In this role the three most valuable skills (aside from customer service and a positive attitude) that we are looking for in successful people are:Resilience (every call is different; every customer is different treat every call like its the first call of the day)Dedicated and reliable (if your shift starts at 8, be ready to take your first call at 8)Exceptional communication skills (you need to be a good listener, articulate and speak in a way that is respectful and professional)If youre someone whos excited at the prospect of all this opportunity holds and are eager to embark on a career in banking and looking to work for a company that values diversity and really cares for its staff, make sure you apply today.About UsBOQ Group is a truly unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal to build social capital through banking. Thats creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Groups inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.Our BenefitsAt BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:Flexible working arrangement - Balance your work and personal life with ease.Discounted financial products - Enjoy exclusive rates on our financial services across the Group.Salary sacrificing options - Maximise your take-home pay with our salary packaging options.Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.Purchase additional annual leave - Need more time off? You can buy extra leave days.Discounted private health insurance plan - Take care of your health with our special rates.Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your familyAccess to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!How To ApplyTo apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.Please no agency applications.Seniority levelSeniority levelInternshipEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesBanking, Retail, and Consumer ServicesReferrals increase your chances of interviewing at BOQ Group by 2xGet notified about new Customer Service Consultant jobs in Melbourne, Victoria, Australia.Customer Service Consultant - Inbound callsMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 1 week agoKeilor East, Victoria, Australia 5 days agoMoorabbin, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Manager National TeamHeatherton, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoCustomer Service Representative - Moonee PondsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Officer (Hub Specialist)Docklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoCustomer Service Representative-1 year contractChadstone, Victoria, Australia 1 week agoHeatherton, Victoria, Australia 4 days agoDandenong, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 1 month agoDandenong, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 8 months agoBox Hill, Victoria, Australia 1 month agoPort Melbourne, Victoria, Australia 1 week agoMulgrave, Victoria, Australia 1 month agoWere unlocking community knowledge in a new way. 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