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Job DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be time-consuming, so we''ll get straight to the point.What youd be doing in this roleAs Canva scales, change continues to be part of our DNA. This role involves working in our Close The Loop Operations team to analyze user feedback data, including support tickets, in-product surveys, and other channels, to derive actionable insights for our teams. You will work with insights tools like Enterpret & Looker, manually review samples of tickets, and collaborate with other teams at Canva such as Specialist Operations.The main goal is to proactively identify ways to improve user experience based on feedback signals and ensure these improvements are implemented effectively.This role currently focuses on:Leveraging your product literacy to transform raw feedback data into insights that drive product improvements.Using analytical skills to understand the core drivers of customer feedback and issues.Partnering with stakeholders within User Voice to implement Close The Loop strategies.Contributing to the development and refinement of feedback categories to balance scalability and usefulness.You''re probably a match if:You are familiar with Canva as a product and have excellent attention to detail.You enjoy analyzing complex problems and using your analytical skills to find root causes.You can connect different sources of information to see the bigger picture.You possess strong communication skills, capable of creating visual narratives and sharing updates proactively.You are comfortable managing spreadsheets, documents, and collaborative tools.You are motivated, good at time management, and able to prioritize tasks.You can thrive under pressure and navigate ambiguity and complexity.You are naturally curious and love understanding the ''Whys'' behind things.About the teamThe Close The Loop group within the User Voice supergroup focuses on amplifying user voices and ensuring a smooth user experience through feedback analysis and cross-team collaboration.What''s in it for you?We offer a dynamic work environment with benefits such as equity packages, inclusive parental leave, wellbeing allowances, and flexible leave options. Discover more at lifeatcanva.com.Other infoWe value diverse skills and backgrounds. Please share your pronouns and any needs for reasonable adjustments during the interview process. Even if your skills don''t exactly match the listed requirements, we encourage you to apply. #J-18808-Ljbffr