Job Title

Company DescriptionJoin a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and the planet. Together, we embody responsible hospitality.Step into the heart of Sydneys iconic Accor Flagship Hotels in Darling Harbour and be part of something extraordinary. At Novotel and Ibis Sydney on Darling Harbour, we offer more than just a careerwe offer a dynamic, world-class hospitality experience.Home to over 780 rooms, the iconic Ternary restaurants, bars, and conferencing spaces, and a team of passionate professionals, our dual-branded complex is one of the largest and most vibrant hotel operations in Australia. As part of the global Accor network, youll gain access to industry-leading training, travel perks, and career pathways in a company that truly believes in its people.Job DescriptionWe are seeking a highly motivated and detail-oriented 12-month Fixed-term Reservations Manager to join our dynamic team at Novotel & Ibis Sydney on Darling Harbour. As a Reservations Manager, you will lead the Reservations team and play a critical role in creating the perfect stay for each guest. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.Your key duties include:Supervising, supporting, and training Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guestsEnsuring familiarity with the reservations system, all tiers of the rate structure, occupancy, and property features to maximise occupancy at every opportunityWorking closely with the Director of Revenue and Operational teams on revenue maximisation across all distribution channelsPreparing yearly forecasts of occupancy and revenue in conjunction with managementEnsuring open communication with the Reservations Team regarding bookings concernsOpening and closing room types, rates, and allotments to maximise revenue and occupancyAssisting in rate strategy development and implementation to meet property and company goalsPreparing and following monthly objectives to increase occupancy and revenueCollaborating with the Sales team to ensure clear communication between departmentsProviding additional support to sister properties when neededQualificationsPrevious leadership experience in hotel reservations is highly desirableAbility to work with multiple stakeholders in a fast-paced environmentStrong computer and systems skills, preferably in Opera CloudUnwavering commitment to providing exceptional guest experiencesPositive energy, attention to detail, and results-driven attitudeExcellent communication, negotiation, problem-solving, and networking skillsNatural leadership skills with a proven track record in team development and motivationAdditional InformationOpportunity to be mentored by the Senior Leadership TeamAccess to the Accor Academy for learning and earningIncredible Accor Heartist Benefits, including discounts on food, beverage, and accommodation worldwideAccess to our Employee Assistance ProgramNote: This is a 12-month fixed-term position. The job posting is active. #J-18808-Ljbffr