Customer Service Coordinator Training NationalJoin to apply for the Customer Service Coordinator Training National role at Housing Industry Association (HIA)Customer Service Coordinator Training National4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Coordinator Training National role at Housing Industry Association (HIA)Leading National Industry Association, celebrating 80 years of operation this year! Support Students in their training journey. Exciting opportunity to work in a Professional and Supportive team environment. Exceptional work culture. Generous employee benefits. Permanent, full-time role, based in Macquarie Park. The Organisation The Housing Industry Association (HIA) is the official body of Australias home building industry. As the national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels. We have proudly been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards. Overview The Customer Service Coordinator (CSC) - Student Management is primarily responsible for the compliant and supportive registration, progression and completion of students across a designated region by providing a high level of customer service and support mechanisms to ensure quality outcomes and KPIs are achieved. The Customer Service Coordinator - Student Management ensures all students are provided the training and support to progress at required milestones and complete training within allocated timeframes. The CSC will work closely with HIA team members to ensure quality, compliant management of a designated but flexible student caseload. Day-to-day, the role will encompass: Planning Create progression events to check and ensure student completion. Analyse student progression to deliver a personalised progression call. Organise additional support mechanisms as required. Work closely with the Training Manager and broader training team to forecast and track student caseloads. Student Management Conduct comprehensive and productive student follow ups to ensure student progression and completion. Manage a caseload of participants from orientation to completion. Complete regular and compliant contact with participants as per HIA processes and work instructions. Meet expected business unit KPIs. Assist with Non-NRT and NRT enrolments (as required) from registration to award issuance. Trainers Liaise with contracted trainers/assessors as required. Trainers, Culture/Teamwork, Administration Liaise with trainers and organize student support sessions. Proactively drive a positive sales and service culture. Ensure accurate record keeping in VETtrak attendance, contact, tasks, student communication, email. Ensure comprehensive and compliant student file checks. Maintain a current understanding of industry issues, builders registration and licensing requirements; and HIA Learning products, funding and entry requirements. Assistance with Registration process when required. The successful person will have: High level of interpersonal and communication skills High level of administrative skills Well-developed organisational and time management skills Ability to foster and develop work relationships Self-motivated and able to work independently Strong focus on customer service Experience in the use of student management systems eg. VETtrak High level of accuracy and attention to detail Certificate IV in Training and Assessment highly desirable Understanding of ASQA standardsRTO compliance highly desirable Position DescriptionSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at Housing Industry Association (HIA) by 2xGet notified about new Customer Service Coordinator jobs in Macquarie Park, New South Wales, Australia.Customer Service Representative @ health techSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 4 days agoNorth Ryde, New South Wales, Australia 3 days agoMascot, New South Wales, Australia 22 hours agoPymble, New South Wales, Australia 2 weeks agoCustomer Service Representative - 12 months contractSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 4 weeks agoSt Leonards, New South Wales, Australia A$74,912.00-A$82,688.00 6 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoCustomer Service Representative (12 months contract)Millers Point, New South Wales, Australia 16 hours agoSydney, New South Wales, Australia 1 day agoExpression of Interest (Australia) Customer ServiceChatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 4 days agoPymble, New South Wales, Australia A$65,000.00-A$75,000.00 3 weeks agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month agoCustomer Service and Logistics CoordinatorSydney, New South Wales, Australia 23 hours agoCustomer Service Representative (On-Site)Customer Service Representative - Sydney, AustraliaArtarmon, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoFrenchs Forest, New South Wales, Australia 3 days agoMacquarie Park, New South Wales, Australia 22 hours agoSydney, New South Wales, Australia 3 days agoWere unlocking community knowledge in a new way. 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Job Title
Customer Service Coordinator Training National