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Provide our customers with a value-added experience, work collaboratively with our enthusiastic branch team to achieve exceptional service & results.19th June, 2025About usLawrence & Hanson is Australias most recognised electrical wholesaler. Since 1886, we have been supplying electrical products across various sectors, including residential, commercial, and industrial. With over 150 branches nationwide, we offer quality products supported by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family-owned global leader in electrical wholesaling.About the roleBased in our Mackay branch, working closely with the Branch team, you will build and maintain relationships with our Customer Service & Account Customers.Your key responsibilities will include:Building and maintaining relationships with key account management for major branch customersSolution selling and adding genuine value to our customers businessWorking in collaboration with your team to deliver first-class, tailored proposalsPreparing accurate quotes, processing orders, and following up on back orders for customersConducting on-site customer visitsActively working as a member of the teamHow can I tell if this is for me?Customer and sales-focused with experience in a similar roleExcellent problem-solving skills to support our customers in finding what they needProficient with computer technology and systems training will be providedA positive and optimistic attitudeA high level of initiative to support team members and customers no job is too big or too smallA strong sense of urgency and the ability to multi-task in a fast-paced environmentDrivers LicenceExperience in a trades environment is advantageous but not essential if youre passionate about learning our industry and product rangeWhats in it for you?Ongoing Learning & Development Access to LinkedIn Learning, accredited training, and professional development support to fast-track your careerDiversity & Inclusion We embrace diversity and encourage everyone to bring their authentic selves to workOpportunities to work across Australia With over 150 branches nationwide and part of Sonepars global network of 44,000 associates in over 40 countriesWork-life balance Enjoy work-free weekends, paid public holidays, flexible rosters, and a dynamic, inclusive work environmentProfit sharing Benefit from our profit share scheme in addition to your salary and super contributionsPaid community volunteering leave One paid day annually to volunteer with a registered charityOur heritage and values Founded in 1886, continuously evolving to meet customer and employee needsSustainability commitment "Powering Progress for Future Generations" reflects our dedication to positive environmental impactExclusive discounts Savings on products like solar panels and light switches, plus retail discounts via partnerships and the Beny AppHow to apply?If your experience aligns with these criteria, apply now. Submit a video cover letter explaining why youre interested in the Customer Service & Account Manager role.Lawrence & Hanson is committed to a diverse and inclusive workplace, encouraging applications from all backgrounds, ages, genders, and communities, including First Nations People. #J-18808-Ljbffr